Job Overview
Location
Mexico
Job Type
Full-time
Category
Operations
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Payment Operations Specialist at WeTravel, you will play a key role in supporting and scaling core operational workflows across payments, risk, and customer operations, ensuring the integrity and reliability of payment systems that power the world’s best group travel experiences.
- • You will work in a dynamic, fast-paced environment where precision, adaptability, and ownership are valued, contributing to fraud prevention, transaction monitoring, and customer issue resolution while supporting broader operational initiatives as business needs evolve.
- • The Payment Operations team is part of a global, mission-driven organization focused on building reliable, scalable, and compliant payment infrastructure, led by Siobhán, Head of Payment Risk & Operations, who emphasizes innovation, collaboration, and operational excellence.
- • Your day-to-day responsibilities will include payment screening, transaction monitoring, fraud and risk management, customer and operations support, cross-functional collaboration, and ownership of ad-hoc operational projects.
- • In payment screening, you will review and screen incoming and outgoing payments to identify and prevent fraudulent or suspicious activity, applying risk-based judgment and conducting due diligence on higher-risk or high-value transactions.
- • You will monitor transaction activity to detect unusual patterns, behaviors, or anomalies, analyzing transaction and operational data to surface potential risks, trends, and opportunities for process improvement.
- • In fraud and risk management, you will investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments, partnering closely with risk and compliance teams to determine appropriate actions and strengthen preventive controls.
- • You will work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues, balancing customer advocacy with risk awareness to ensure timely, clear, and pragmatic resolutions.
- • You will collaborate with internal teams (Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations, address complex cases, and continuously improve workflows and tools.
- • You will take ownership of a wide range of ad-hoc operational projects as business needs evolve, adapting quickly to shifting priorities and contributing wherever operational support is needed.
- • Through this role, you will develop deep expertise in payment operations, risk management, and fintech operations within the travel industry, gaining exposure to global payment systems, fraud prevention methodologies, and cross-functional business processes.
- • You will have the opportunity to grow into a trusted operational expert, influence process improvements, and build a career at the intersection of travel, payments, and technology in a rapidly scaling international company.
🎯 Requirements
- • Bachelor’s degree, preferably in Business, Technology, Operations, or a related field.
- • 2-4 years of experience in an analytical, support, or operations position with a customer-facing component, including handling sensitive or complex issues via email, phone, or video calls.
- • Familiarity with payment operations, including card payments, refunds, disputes, KYC, or reconciliations.
- • Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
- • Fluent in English with excellent written and verbal communication skills.
- • Comfortable operating in ambiguity and taking on responsibilities beyond a fixed job scope; adaptable, curious, and eager to learn.
- • Proven ability to work cross-functionally and contribute to process improvements across operational domains.
🏖️ Benefits
- • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- • Work remotely for a maximum of 4 weeks per calendar year.
- • Extensive paid family leave.
- • Three paid volunteer days per year — take time to give back to causes you care about, on us.
- • 2-week cross-functional onboarding program.
- • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
- • Join an international, travel-loving team with a passion for adventure and innovation.
Skills & Technologies
REST
Remote
Degree Required
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
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