Payment Operations Specialist - LATAM

WeTravel, Inc.

Job Overview

Location

Mexico

Job Type

Full-time

Full Job Description

📋 Description

• Review incoming and outgoing payments to identify and prevent fraudulent or suspicious activity.
• Monitor transaction activity across platforms like Stripe and Airwallex to spot unusual patterns or anomalies.
• Investigate and document fraud or suspicious card and bank activity, escalating to Risk and Compliance as needed.
• Resolve payment and operational issues directly with customers via email, phone, or video calls.
• Partner with Finance, Risk, Compliance, Product, and Legal teams on complex cases and daily operations.
• Contribute to ad-hoc operational projects as priorities shift and the business evolves.
• Identify opportunities to improve and streamline manual workflows.

🎯 Requirements

• 2-4 years of experience in an analytical, support, or operations role with a customer-facing component—including handling sensitive or complex issues over email, phone, or video.
• Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
• Fluency in English and Spanish with excellent written and verbal communication.
• Open to occasional weekend hours to support team coverage.
• Familiarity with payment operations—things like refunds, disputes, KYC, or reconciliations.
• Experience with payment providers like Stripe, Airwallex, or Adyen, and/or speak Spanish.

🏖️ Benefits

• Full-time - Fixed Term Contract (as International Contractor).
• Generous 'Time to Recharge' policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
• Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
• Work remotely for a maximum of 4 weeks per calendar year.
• Extensive paid family leave.
• Three paid volunteer days per year — take time to give back to causes you care about, on us.
• 2-week cross-functional onboarding program.
• Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.

Skills & Technologies

REST

Remote

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WeTravel, Inc.

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About WeTravel, Inc.

WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.

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