Job Overview
Location
Remote – United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • As the Manager of People Operations at Merative, you will lead the delivery of high-quality, scalable people services across a global organization, ensuring operational excellence and continuous improvement in the employee experience. You will be accountable for core employee lifecycle processes, driving efficiency and consistency in HR service delivery while partnering with cross-functional stakeholders to align People Operations with business objectives.
- • You will lead and develop a global People Operations team, fostering a customer-first mindset that balances speed, quality, and employee experience. This includes serving as a senior, customer-facing leader for employees and internal stakeholders, building trusted relationships across Finance, Procurement, Payroll, Technology, and Information Security, and ensuring accurate, timely responses to employee and manager inquiries through T1/T2 channels.
- • You will manage Workday transactions and issue resolution related to onboarding, hiring, offboarding, personal data changes, and learning, while overseeing learning administration within Workday and coordinating with Information Security, Technology, and Legal as needed. You will partner closely with Technology to troubleshoot and resolve employee system and access issues, ensuring seamless HR technology experiences.
- • You will identify root causes of employee issues and determine effective, scalable solutions, continuously identifying and implementing opportunities to improve the employee experience and reduce manual effort. This includes establishing, tracking, and maintaining KPIs and SLAs to measure performance and service quality, and owning the end-to-end onboarding and offboarding processes to ensure a consistent, compliant, and positive employee experience.
- • You will scope projects by defining work, required resources, and realistic timelines, leading end-to-end projects including process redesign and global rollouts. You will manage stakeholders throughout project lifecycles, track milestones, proactively escalate risks and issues, and prepare and execute all People Operations aspects of mergers, acquisitions, and divestitures in partnership with cross-functional stakeholders.
- • You will leverage or explore AI-enabled solutions as a plus, translating business needs into technical requirements and managing complex, end-to-end projects and process changes. Your prior experience in a customer-facing leadership role and deep understanding of HR technologies, particularly Workday, will be critical to driving innovation and operational excellence in People Operations.
🎯 Requirements
- • 5+ years of experience managing a global People Operations team
- • Demonstrated customer-centric approach with strong client and stakeholder management skills
- • Proven track record of strong cross-functional relationship management
- • Strong attention to detail with a proven ability to execute
- • Deep understanding of HR technologies and HRIS platforms, with strong preference for Workday experience across People Operations, systems, and integrations
- • Experience translating business needs into technical requirements
- • Proven experience managing complex, end-to-end projects and process changes
- • Prior experience in a customer-facing leadership role
🏖️ Benefits
- • Remote first / work from home culture
- • Flexible vacation to help you rest, recharge, and connect with loved ones
- • Paid leave benefits
- • Health, dental, and vision insurance
- • 401k retirement savings plan
- • Infertility benefits
- • Tuition reimbursement, life insurance, EAP – and more!
Skills & Technologies
About Merative
Merative is a company focused on providing data, analytics, and technology solutions for the healthcare industry. It aims to improve patient care, operational efficiency, and financial performance for healthcare providers, payers, and life sciences organizations. Merative offers a suite of products and services that include data management, analytics platforms, revenue cycle management, and clinical decision support tools. The company leverages artificial intelligence and machine learning to derive insights from complex healthcare data, enabling better decision-making and personalized patient journeys. Merative plays a crucial role in transforming healthcare through digital innovation and data-driven strategies.
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