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People Operations Manager

Vapi Technologies Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As the People Operations Manager at Vapi Technologies Inc., you will serve as the execution engine of the People function, ensuring that foundational HR systems and programs run reliably and consistently to support a high-quality employee experience during a period of rapid growth.
• You will take ownership of core People operations including onboarding, offboarding, performance cycle logistics, and HRIS administration, enabling the broader People team to shift focus from tactical work to strategic initiatives like org design and career development.
• You will join a mission-driven company building the most configurable platform for deploying voice agents, with over 600k developers and 2,000+ new sign-ups daily, positioning Vapi at the forefront of the shift to voice as humanity’s default interface.
• You will ramp quickly on Vapi’s People technology stack, including Lattice for performance management and Sequoia One for payroll and benefits, while establishing baseline reporting on headcount, attrition, and key People metrics within your first 30 days.
• By day 60, you will fully own performance cycle execution in Lattice, standardize onboarding and offboarding experiences across all teams, audit HR systems for data integrity and workflow efficiency, and begin implementing operational improvements to close process gaps.
• By day 90, you will implement reporting dashboards for performance, promotions, and attrition, drive automation and scalability across People systems, and become a trusted, responsive first point of contact for employee inquiries and support.
• You will work closely with a kind, ownership-driven team where 70% of employees are previous founders, led by Canadian founders Jordan and Nikhil, and backed by tier-1 investors including Y Combinator, KP Seed, and Bessemer Venture Partners.
• This role offers the opportunity to build scalable HR infrastructure from the ground up in a high-growth environment, directly contributing to Vapi’s generational mission of creating the human interface for every business while developing expertise in HR operations, systems optimization, and employee experience design.

🎯 Requirements

• 5+ years of HR Ops, People Ops, or similar experience in a high-growth environment
• Strong hands-on experience with HRIS and performance tools (Lattice and Sequoia One preferred)
• Deep understanding of payroll, benefits administration, and HR compliance
• Highly detail-oriented with the ability to run multiple programs simultaneously
• Clear, direct communicator who represents the People function with professionalism
• Comfortable operating in ambiguity and building systems from the ground up

🏖️ Benefits

• Competitive salary and excellent equity ownership (real stake in the company)
• Comprehensive health coverage: medical, dental, and vision plans
• Flexible time off: take what you need
• Catered meals, transportation support, and gym access
• $10k annual learning and development (L&D) budget
• Quarterly team off-sites and a strong culture of team connection

Skills & Technologies

Onsite

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Vapi Technologies Inc.

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About Vapi Technologies Inc.

Vapi empowers developers to build and deploy advanced voice AI agents through a highly configurable, API-first platform. Serving a wide range of clients from startups to Fortune 500 companies, Vapi simplifies the creation of leading voice AI products and scales phone operations efficiently. The platform supports a global user base, evidenced by its multilingual capabilities in over 100 languages. With impressive traction, Vapi has powered over 300 million calls and launched more than 2.5 million assistants, highlighting its significant impact and reliability in the voice AI market.

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