People Operations Specialist II (HR Compliance)

📋 Description

• • Identify process improvement opportunities and participate in knowledge management efforts including SOP updates, case documentation, and training content development.
• • Participate in cross-training across multiple HR content areas to support business continuity and enhance team agility.
• • Monitor and prioritize case queues, ensuring timely resolution of open items and maintaining accountability for service delivery.
• • Deliver a high-quality teammate experience by providing professional, empathetic, and solution-oriented HR support.
• • Partner with HR Business Partners, Centers of Excellence, and Payroll teams to ensure seamless end-to-end service delivery across HR operations.
• • Interpret and apply HR policies, procedures, and workflows accurately to ensure consistent execution across all assigned cases.
• • Maintain current knowledge of federal and state employment laws and regulations, applying this knowledge to advocate for compliance initiatives that minimize organizational risk.
• • Act as a liaison between teammates, HR teams, and external vendors to resolve escalated issues, track resolution status, and maintain positive service experiences.
• • Continuously review and improve HR Operations, HR Service Center, HR Leave, and Compliance strategies using emerging technologies, feedback, and teammate experience insights.
• • Ensure continuity and successful delivery of employee lifecycle services in full compliance with labor laws and audit requirements.
• • Resolve HR-related issues efficiently, accurately, and with minimal errors while balancing policy adherence with teammate care.
• • Prioritize and manage high volumes of transactions, cases, claims, audits, and emails while consistently meeting service delivery metrics.
• • Demonstrate strong communication skills over phone and in writing with all organizational levels, upholding integrity, ethics, and customer service standards.
• • Utilize attentive listening and probing questioning techniques to effectively solve problems and escalate issues when necessary.
• • Work effectively under pressure in situations involving confidential or sensitive employee matters with sound decision-making.
• • Maintain a high sense of urgency in meeting commitments and completing assignments within deadlines.
• • Apply comprehensive knowledge of HR content areas including payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations.
• • Exercise critical thinking and multi-tasking skills in a high-volume, fast-paced HR service environment.
• • Demonstrate strong decision-making, interpersonal, and presentation skills to build trusting relationships, influence leaders, and drive results.
• • Be self-directed, self-motivated, flexible, and able to take initiative while managing multiple conflicting priorities and deadlines.
• • Utilize Microsoft Office, human capital management systems, case management tools, and knowledge management platforms proficiently.
• • This role requires travel and exposure to road, weather, and travel hazards, in addition to operating standard office equipment.
• • Work in a normal office environment with occasional travel-related exposure.