People Operations Specialists (remote, contract, East Coast candidates preferred)

📋 Description

• • Join a leading, well-known AI client as a People Operations Specialist, a critical role within their dynamic Data Solutions team. This is an exciting opportunity to contribute to a rapidly growing startup, where your work will directly impact the employee experience and operational efficiency.
• • As a People Operations Specialist, you will be at the forefront of employee support, managing a high volume of inquiries and requests daily. Your primary responsibility will be to serve as the frontline support for all employees, ensuring their needs are met with exceptional accuracy, efficiency, and a positive attitude.
• • This role is deeply operational, requiring a keen eye for detail and a commitment to maintaining the integrity of HR data and processes. You will be instrumental in ensuring the smooth functioning of various HR workflows, from onboarding to offboarding, and everything in between.
• • A significant part of your day-to-day will involve managing a high volume of People Services tickets within a Jira-based ticketing system. This requires excellent organizational skills, the ability to prioritize tasks effectively, and a proactive approach to resolving issues promptly.
• • You will also be performing essential administrative tasks within Workday (HRIS). This includes data entry, updating employee records, and ensuring the HRIS system is accurate and up-to-date. Proficiency in HRIS systems is key to success in this aspect of the role.
• • The role demands meticulous execution of data entry and spreadsheet-heavy operational work. Accuracy is paramount, as the data you handle will inform critical HR decisions and processes. You will be expected to maintain extremely high standards of precision in all your data-related tasks.
• • Providing employee-facing support is a core component of this position. You will act as an internal customer service representative, addressing employee queries related to HR policies, benefits, and systems. Building positive relationships and offering clear, concise solutions will be vital.
• • You will play a key role in supporting onboarding and offboarding workflows for both full-time employees and contractors. This involves ensuring a seamless and positive experience for new hires and a smooth transition for departing employees, maintaining compliance and efficiency throughout.
• • A significant opportunity within this role is to identify and implement process improvements. You will be encouraged to think critically about existing workflows and propose solutions that enhance efficiency, reduce manual effort, and improve the overall employee experience.
• • Leveraging AI tools for automation is a key focus. You will have the chance to explore and implement AI-driven solutions to streamline repetitive tasks, optimize workflows, and free up time for more strategic initiatives.
• • This position offers the chance to take on additional operational projects based on the evolving needs of the team and the company. Your adaptability and willingness to contribute to various initiatives will be highly valued.
• • Success in this role means becoming a trusted resource for employees, a guardian of HR data accuracy, and a catalyst for operational excellence within the People Services team.
• • You will be working in a fast-paced startup environment, which demands resilience, adaptability, and a proactive mindset. Thriving in such an environment means embracing challenges, learning quickly, and contributing to a culture of continuous improvement.
• • This contract role offers a unique opportunity to gain hands-on experience with cutting-edge AI technology and contribute to the growth of a pioneering company.
• • Your contributions will directly support the People Operations function, ensuring that the company's most valuable asset – its people – are well-supported and engaged.
• • You will collaborate closely with other members of the People Services team, sharing best practices and working together to achieve team goals.
• • The ability to manage multiple priorities simultaneously and meet deadlines in a high-volume setting is crucial for this role.
• • This is an excellent opportunity for someone looking to deepen their expertise in People Operations within a technology-driven organization.
• • You will be expected to develop a deep understanding of the company's HR policies and procedures to provide accurate and consistent support.
• • The role requires a strong sense of ownership and accountability for the tasks assigned.
• • Contributing to a positive and supportive work environment through your interactions and problem-solving skills is highly encouraged.
• • This position is ideal for individuals who are detail-oriented, process-driven, and passionate about creating exceptional employee experiences.
• • You will be a key player in ensuring the operational backbone of the People team is robust and scalable.
• • The ability to communicate effectively, both verbally and in writing, is essential for interacting with employees and team members.
• • You will be working remotely, with a preference for candidates located on the East Coast, allowing for effective collaboration across time zones.
• • This role is perfect for someone who enjoys problem-solving and is eager to make a tangible impact in a growing company.