Job Overview
Location
US office based or remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • Lead and coach a team of practitioners who design and deliver end-to-end process improvements that enhance the employee experience, owning the PPO portfolio at the team level by setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes.
- • Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions, while instilling governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.
- • Partner cross-functionally with People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives, translating complex analysis into clear, actionable recommendations for senior leadership.
- • Champion the use of AI and automation to reduce manual toil and eliminate bottlenecks, ensuring technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing.
- • Define and track metrics that demonstrate current state, progress, and business value, establishing scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.
- • Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices through mentoring, performance reviews, and development plans aligned with business needs.
- • Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets, and prioritize initiatives using rigorous ROI frameworks and resource trade-offs to ensure consistent, high-quality delivery across projects.
🎯 Requirements
- • 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience.
- • Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale.
- • Experience designing and operationalizing Service Catalogs or centralized service management models.
- • Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects.
- • Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes.
- • Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders.
🏖️ Benefits
- • Opportunity to work at Stripe, a financial infrastructure platform used by millions of companies worldwide, with a mission to increase the GDP of the internet.
- • Lead a strategy-driven team that utilizes expert frameworks to add organization to chaos and scale a data and ROI focused process optimization practice.
- • Work in a role that combines people leadership with technical enablement, AI, and automation to drive measurable improvements in employee experience.
- • Engage in continuous improvement efforts and knowledge sharing across the organization while maintaining a backlog that reflects strategic value and operational urgency.
Skills & Technologies
About Stripe, Inc.
Stripe operates a global financial infrastructure platform that provides online payment processing, fraud prevention, billing, issuing, treasury, and capital services for businesses of all sizes. Its APIs and software enable merchants to accept card payments, manage subscriptions, send payouts, and build embedded finance products. Founded in 2010, the company serves millions of companies across 40+ countries, handling authorization, settlement, and currency conversion while maintaining compliance, security, and regulatory standards. Stripe also offers tools for marketplaces, platforms, and SaaS providers to integrate financial services into their applications.
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