Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • The Personal Health Advocate role is a remote, full-time position at Health Advocate, a leading provider of health advocacy and navigation services, where Registered Nurses support members in navigating the healthcare system by facilitating access to providers, benefits, and resources to improve health outcomes and member satisfaction.
- • Day-to-day responsibilities include receiving and triaging member calls on healthcare issues such as infertility, disease management, and medication questions; educating members on medical conditions and test results; researching and coordinating care with providers and insurers; scheduling appointments; documenting cases in the case management system; escalating complex issues; mentoring new team members; and handling after-hours and delegate box communications.
- • Health Advocate is part of Teleperformance in the US and has been recognized as #95 on the 2024 Fortune 100 Best Companies to Work For® list, with multiple Stevie® Awards for Customer Service Excellence, including Bronze wins in 2022–2025 for Customer Service Department of the Year in Healthcare, Pharmaceuticals, and Related Industries.
- • In this role, the advocate will deepen clinical expertise in care coordination, strengthen communication and problem-solving skills, gain experience with healthcare benefits systems, and grow professionally within a supportive, award-winning team that promotes from within and values member-centered care.
🎯 Requirements
- • BSN or RN degree from an accredited college or university
- • Minimum three to five years of clinical and/or medical management experience
- • Active and unrestricted State or Multi-State RN License
- • Strong communication skills, phone etiquette, and ability to explain complex medical information clearly
- • Proficiency with Microsoft Word and Excel
- • Ability to maintain a HIPAA-compliant remote workspace with reliable internet access
🏖️ Benefits
- • Opportunity to work remotely with a supportive team culture
- • Recognition as part of an award-winning organization honored with Stevie® Awards and Fortune 100 Best Companies to Work For® recognition
- • Room for professional growth, with many supervisors promoted from within
- • Training and ongoing education to stay current on healthcare procedures and medical advancements
- • Meaningful work helping members navigate healthcare challenges and improve their well-being
About Health Advocate
Health Advocate provides health advocacy and navigation, clinical care management, and mental health support to over 12,500 organizations and their members. The company utilizes personal support, data, and technology to improve health outcomes and lower medical costs for its clients' employees. They offer 24/7 support in over 250 languages, with services that are HIPAA-compliant and NCQA-certified & accredited. Health Advocate aims to provide a whole-person approach to support physical, emotional, relational, and financial well-being, leading to improved health outcomes and reduced absenteeism.
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