Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service for personal lines insurance customers.
- • Assist customers in servicing their insurance accounts and respond to inquiries in a timely and professional manner.
- • Navigate multiple online carrier platforms to retrieve information, resolve issues, and assist or train customers on platform usage.
- • Learn and apply knowledge of a wide variety of insurance programs to accurately and quickly answer customer questions.
- • Run wildfire and brush mapping reports as part of policy servicing and risk assessment processes.
- • Process non-coverage related policy endorsements, including updates to policy details that do not affect coverage terms.
- • Distribute general email inquiries to the appropriate internal staff members for resolution.
- • Direct phone inquiries to the correct internal team members when issues require specialized handling.
- • Pursue personal and professional development opportunities to enhance job performance and career growth.
- • Work within Pacific Time hours (8:00am – 5:00pm, Monday – Friday) to support primarily West Coast customers.
- • Utilize MS Office proficiency to manage documentation, communications, and data entry tasks.
- • Collaborate with internal teams to ensure accurate and efficient customer service delivery across multiple systems and platforms.
- • Maintain compliance with company policies and procedures while delivering consistent, high-quality customer experiences.
- • Adapt to evolving insurance programs and carrier platforms through continuous learning and training.
🎯 Requirements
- • High school diploma or GED
- • Minimum of one to three months of related experience and/or training, or equivalent combination of education and experience
- • Proficient with MS Office
- • Exceptional telephone demeanor
- • Working knowledge of carrier websites (Preferred)
- • Experience with Agency Management Software Systems (Preferred)
🏖️ Benefits
- • Medical/Rx, Dental, Vision, Life Insurance, and Disability Insurance
- • Employee Stock Purchase Plan (ESPP)
- • 401k retirement plan
- • Student Loan Assistance
- • Tuition Reimbursement
- • Free Mental Health & Enhanced Advocacy Services
- • Paid Time Off and Holidays
- • Preferred Partner Discounts
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Brown & Brown Insurance
Brown & Brown Insurance is a publicly traded insurance brokerage and risk-management firm headquartered in Daytona Beach, Florida. Founded in 1939, the company provides commercial and personal insurance, employee benefits, and related services through a network of more than 400 offices across the United States, Canada, and the United Kingdom. It operates as an intermediary between clients and insurance carriers, offering tailored risk solutions to businesses, governmental entities, and individuals while generating revenue primarily through commissions and fees.
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