Personal Shopper

📋 Description

• • Serve as a Personal Shopper at the Browns Boutique in Mayfair, London, delivering personalized luxury fashion experiences to clients across all sales channels.
• • Build, maintain, and develop strong, long-term relationships with walk-in customers, independent stylists, and high-value local and international clients.
• • Provide expert style advice tailored to individual client preferences, ensuring shopping experiences exceed expectations and reflect Browns’ reputation for innovation and high-level service.
• • Drive revenue growth through active engagement with clients, leveraging a proven ability to convert interactions into sales across both physical and digital platforms.
• • Manage and grow an existing personal client book, with the expectation that it will transition to Browns upon successful onboarding.
• • Deliver a seamless, end-to-end customer journey that integrates in-boutique interactions with digital touchpoints, maintaining consistency in service quality and brand standards.
• • Represent Browns’ legacy of fashion influence and disruptive retail innovation by embodying the brand’s commitment to creativity, originality, and exceptional service.
• • Collaborate with boutique team members to ensure alignment on client needs, inventory availability, and personalized service delivery.
• • Stay current on luxury fashion trends, emerging designers, and established brands to offer authoritative, up-to-date styling recommendations.
• • Uphold Browns’ values of inclusivity, individuality, and kindness by fostering an welcoming and respectful environment for all clients and colleagues.
• • Act as a brand ambassador for Browns and Farfetch, ensuring every client interaction reflects the elevated, humanized experience the brand is known for globally.
• • Utilize client data and feedback to refine personal shopping strategies and enhance client retention and satisfaction.
• • Maintain accurate client records and purchase histories to support personalized service and targeted outreach.
• • Participate in boutique events, client appointments, and exclusive previews to strengthen client loyalty and deepen engagement.
• • Adapt service approach to meet the diverse needs of international and local clientele, including language and cultural sensitivity where applicable.
• • Ensure all client interactions align with Farfetch’s mission to deliver the future of luxury retail through technology and human connection.