PMO Director / Program Operations Manager (REMOTE ROLE)

📋 Description

• • Provide senior-level operational leadership and strategic coordination for complex, large-scale state or federally funded health transformation initiatives, ensuring seamless execution and alignment with program objectives.
• • Spearhead the day-to-day program execution, encompassing critical areas such as grant administration, procurement support, meticulous financial monitoring, comprehensive reporting, rigorous compliance tracking, effective technical assistance coordination, and proactive stakeholder engagement.
• • Establish and meticulously maintain integrated project schedules, dynamic risk registers, detailed action logs, and robust documentation workflows to guarantee the timely, organized, and compliant delivery of all program activities.
• • Orchestrate and coordinate cross-functional workstreams, providing dedicated support for the entire procurement lifecycle, including but not limited to Request for Information (RFI), Request for Proposal (RFP) processes, contract tracking, and ensuring adherence to all regulatory requirements.
• • Manage the seamless onboarding of new team members, establishing structured and efficient processes for comprehensive training, adherence to documentation standards, effective workflow integration, and clear role definition across all workstreams.
• • Ensure all staff members possess a thorough understanding of compliance expectations, reporting cycles, and established governance processes, fostering a culture of accountability and adherence.
• • Proactively monitor operational risks, identify potential pacing issues or compliance concerns, and escalate critical issues to senior leadership in a timely and effective manner.
• • Oversee the preparation of both recurring and ad hoc reports for state agencies and federal partners, ensuring all documentation is consistent, defensible, and meticulously maintained in an audit-ready state.
• • Supervise a team of analysts and coordinators, upholding stringent quality control standards and reinforcing disciplined execution across all program workstreams.
• • Support rapid startup environments and periods of high-volume implementation, requiring exceptional structured coordination and the implementation of strong internal controls to manage dynamic project demands.
• • Drive the development and implementation of Program Management Office (PMO) structures, including the establishment of integrated schedules, robust risk management processes, stringent documentation controls, and structured staff onboarding protocols.
• • Lead the coordination of procurement lifecycle activities and contract oversight within public-sector or healthcare settings, ensuring compliance and efficiency.
• • Maintain and enhance reporting, documentation, and tracking systems within environments that are highly visible to auditors or require intensive monitoring.
• • Contribute to the strategic planning and operational design of health transformation initiatives, leveraging deep understanding of state health systems, Medicaid programs, rural health environments, or safety-net provider networks.
• • Foster collaborative relationships with internal teams, external partners, and government agencies to ensure program success and achieve desired health outcomes.
• • Implement best practices in program management to optimize resource allocation, mitigate risks, and enhance overall program performance.
• • Ensure all program activities are conducted in accordance with federal and state regulations, grant requirements, and ICF's internal policies and procedures.
• • Act as a key liaison between program teams, stakeholders, and leadership, providing clear communication and facilitating decision-making processes.
• • Develop and refine operational procedures and guidelines to improve efficiency and effectiveness across all program functions.
• • Contribute to business development efforts by providing operational expertise and insights for proposal development and client engagement.