Job Overview
Location
Remote, Singapore
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • As a Portfolio Success Manager I within Zendesk’s Global Scaled Customer Success organization, you will play a pivotal role in ensuring customers derive maximum value from their investment by delivering expert recommendations and driving product adoption across a diverse cohort of clients in the APAC region.
- • You will serve as the primary post-sale point of contact for a large cohort of customers across various segments, from Retail to Enterprise, driving increased adoption and utilization of Zendesk products through in-depth knowledge of client industry and business processes.
- • You will perform comprehensive discovery and deliver expert recommendations to help customers achieve specific business results, identify opportunities for account expansion including upselling and cross-selling, and collaborate cross-functionally with Advocacy, Sales, Renewals, and Professional Services to resolve escalations and ensure best practices.
- • You will facilitate webinar events and produce short-form video content to convey intricate product concepts to a peer-learning audience, build and execute scaled outreach campaigns via email and video to entice customer engagement, and leverage data and insights to forecast and mitigate churn risk while maintaining high levels of customer satisfaction.
- • You will join a global, matrixed team at Zendesk, a company dedicated to bringing calm to the chaotic world of customer service, powering billions of conversations with brands worldwide, and committed to fostering diversity, equity, and inclusion in the workplace.
- • In this role, you will develop expertise in customer success strategy, data-driven decision making, technical product knowledge, and cross-functional collaboration, while advancing your communication and presentation skills through webinars and video content creation in a fast-paced, dynamic environment.
🎯 Requirements
- • Native-level proficiency in Mandarin and professional-level English proficiency
- • Minimum of 1 year of related experience in Customer Success, Sales, Support, or other customer-facing roles
- • Experience with CRM and data tools such as SFDC, Gainsight, Tableau, and the Zendesk platform
- • Experience working within a global, matrixed team environment
- • Bachelor’s degree in Business, Communications, or a related field (preferred)
- • Deep knowledge of the SaaS industry and regional business trends within the Greater China market (preferred)
🏖️ Benefits
- • Hybrid way of working enabling purposeful in-person collaboration and remote flexibility
- • Commitment to fostering global diversity, equity, and inclusion in the workplace
- • Equal opportunity employer with AA/EEO/Veterans/Disabled status
- • Reasonable accommodations for applicants with disabilities and disabled veterans
- • Transparent use of AI or automated decision systems in application screening per company guidelines and applicable law
- • Opportunity to work with a company that powers billions of conversations with brands you know and love
Skills & Technologies
About Zendesk, Inc.
Zendesk, Inc. provides cloud-based customer service and engagement software that unifies support, sales, and customer communications. Its platform includes ticketing, messaging, knowledge bases, voice, AI bots, analytics, and workforce tools, integrating email, chat, social, phone, and self-service channels. Founded in 2007 and headquartered in San Francisco, the company serves over 100,000 paid customer accounts across industries worldwide, helping organizations improve customer satisfaction, agent productivity, and operational efficiency through scalable, open, and secure solutions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Real Chemistry LLC
9 days ago