Job Overview
Location
New York City
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Build and manage comprehensive onboarding programs for post-sales roles including Solutions Consultants, Implementation Managers, Technical Implementation Managers, Support staff, and Zip Partners to ensure rapid ramp-up and field readiness.
- • Design role-based learning journeys that accelerate team performance, reduce time-to-productivity, and improve implementation success rates across customer-facing teams.
- • Develop and maintain ongoing enablement programs aligned with rapid product releases, process updates, delivery methodology changes, and recurring skill gaps identified in the field.
- • Create assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical application of skills in real customer engagements.
- • Partner cross-functionally with Solutions, Product, Support, and Education teams to ensure all enablement content is accurate, current, and aligned with product and process changes.
- • Organize and maintain internal enablement content across learning management systems (LMS) such as Skilljar, knowledge repositories like Zendesk, and shared documentation platforms.
- • Structure enablement materials with scalability in mind to enable seamless extension to partner-facing audiences in the future.
- • Build and maintain dashboards and reporting tools to provide leadership with visibility into program completion rates, baseline readiness levels, and actual field adoption metrics.
- • Identify enablement gaps through direct feedback from customer-facing teams and translate frontline insights into scalable training content, playbooks, and resource updates.
- • Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams to drive consistent performance.
- • Optimize the use of the enablement tech stack and ensure all initiatives are mapped to core business outcomes including customer satisfaction (CSAT), time-to-value (TTV), and Net Revenue Retention (NRR).
- • Serve as the primary bridge between Product, Product Marketing, and the Postsales organization to ensure alignment on customer value delivery and retention strategies.
- • Continuously refine enablement content based on evolving customer needs, product updates, and feedback loops from Implementation, Support, and Customer Success teams.
- • Ensure all training materials are practical, actionable, and designed for immediate application in customer interactions and implementation workflows.
- • Collaborate with Education teams to integrate enablement content into broader customer and partner training ecosystems.
- • Monitor and improve the usability and accessibility of enablement resources across distributed teams and geographies.
- • Champion a culture of continuous learning and performance improvement within the Postsales organization through structured, data-driven enablement practices.
🎯 Requirements
- • 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment
- • Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, or Support
- • Exceptional communication, presentation, and storytelling skills with proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership
- • Self-starter mindset with ability to thrive in a fast-growing, dynamic startup environment and manage multiple projects simultaneously from concept to completion
- • Analytical mindset with ability to map enablement initiatives to core business metrics like TTV, NRR, CSAT, and Net Retention
- • Experience using learning management systems (LMS) such as Skilljar and knowledge repositories like Zendesk
🏖️ Benefits
- • Opportunity to work with enterprise clients including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree
- • Exposure to a high-growth startup backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator
- • Collaborative environment with product leaders from Apple, Airbnb, and Meta
- • Exposure to procurement and fintech innovation at scale, having processed over $500 billion in spend
- • Recognition as a Forbes Fintech 50 and Fast Company Most Innovative Companies company
- • Competitive compensation and equity package aligned with a $2.2 billion valuation
Skills & Technologies
About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Comscore, Inc.
2 months ago
ActiveCampaign, LLC
8 months ago
Nebius Group N.V.
1 month ago