Practice Management Analyst I - Remote

📋 Description

• • As a Practice Management Analyst I at Crossroads Treatment Centers, you will be a crucial frontline support specialist, acting as a subject matter expert for our enterprise Practice Management and Billing systems. Your primary focus will be on optimizing clinical applications, ensuring seamless day-to-day operations, and driving system efficiency across our network of 16 locations.
• • You will be instrumental in making informed decisions regarding trending issues, proactively managing and troubleshooting support tickets to resolution, and providing essential support during system testing phases and go-lives.
• • Your role involves empowering end-users by assisting them in navigating and utilizing our systems effectively, thereby ensuring the stability, compliance, and overall efficiency of our clinical and administrative workflows.
• • A key responsibility includes providing expert-level decision-making and execution for Practice Management tickets, with the ability to escalate complex issues to senior team members when necessary.
• • You will serve as a primary point of contact for end-users, troubleshooting a wide range of issues and providing clear, concise solutions to maintain operational continuity.
• • Proactive monitoring of system performance and identification of trending issues will be vital to prevent future disruptions and enhance user experience.
• • You will play a significant role in coordinating the onboarding of new services and locations, ensuring that our systems are configured and ready to support expansion.
• • Collaboration is key; you will assist Senior Practice Management Analysts in executing special projects, contributing your expertise to broader initiatives.
• • You will work closely with the Director of Clinical Applications and other analysts to ensure alignment and integrated system support.
• • Thorough testing of changes within the certification system is a critical part of your role, ensuring the integrity and functionality of updates before they are deployed to production.
• • Continuous quality assurance will be maintained by monitoring the production site, identifying any anomalies or areas for improvement.
• • Meticulous documentation and logging of all system changes are required to maintain a clear audit trail and facilitate future troubleshooting and system management.
• • You will be expected to complete all required trainings and mandatory training hours to stay current with system updates and best practices.
• • This role offers a unique opportunity to contribute to an organization dedicated to combating the opioid epidemic through evidence-based medication-assisted treatment (MAT), impacting the lives of over 26,500 patients across the U.S.
• • You will be part of a family of professionals committed to providing the highest quality, most accessible treatment options, upholding the gold standard in care for opioid use disorder.
• • Your work will directly support our mission to prevent overdose deaths and guide individuals on their path to long-term recovery.
• • The role is fully remote, offering flexibility, with an expectation of quarterly travel to our corporate office in Greenville, SC, or as project needs dictate.
• • You will be an integral part of a growing organization with a strong commitment to diversity, equity, and inclusion, fostering an environment where all employees and patients are celebrated and supported.
• • This position requires a confident, professional demeanor and a strong team player attitude, essential for collaborating effectively within a dynamic healthcare environment.
• • You will gain exposure to diverse clinical applications and revenue cycle management processes within a leading treatment provider.
• • The opportunity to contribute to workflow optimization and system enhancements will allow for professional growth and development in practice management technology.
• • Ensuring patient insurance and benefit eligibility is a critical aspect of maintaining smooth operations and patient access to care.
• • Experience with month-end reporting will be leveraged to ensure accurate financial and operational data.
• • You will be a key player in maintaining the compliance and integrity of our practice management and billing systems, which are vital to our operational success and patient care delivery.