Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Premium German Support Associate at Tide Platform Limited, you will provide top-tier phone support to paid members in Germany, fostering relationships and driving revenue while upholding high ethical standards and contributing to award-winning customer service.
- • Day to day, you will communicate daily with customers mainly over the phone, provide first-class support via chat and email based on capacity and voice volume, follow established procedures while contributing to process improvements, and deliver a 5-star customer experience measured by CSAT, volume contribution, and quality assurance.
- • You will work within the Paid Plans Support Team at Tide, a global fintech company transforming small business banking with over 1.8 million members across the UK, India, Germany, and France, supported by a technology centre in Sofia, Bulgaria, and offices worldwide.
- • In this role, you will develop expertise in banking operations, mentorship, process improvement, and data-driven customer insights through tailored trainings, gaining skills to advance your career while supporting SMEs with complex financial queries and contributing to product feedback loops.
🎯 Requirements
- • Minimum of 1.5 years of relevant experience as a phone customer support associate
- • Very good verbal and written German (C1 or higher)
- • Comfortable using industry tools like Kustomer, GSuite, Microsoft Office, and Jira
- • Upbeat and energetic with solid problem-solving skills
- • Ability to self-drive, multitask, and collaborate effectively in a team with high ethics and morale
- • Experience in fin-tech, start-ups, or fast-growing tech companies (nice-to-have)
🏖️ Benefits
- • 25 days paid annual leave
- • 3 paid days off for volunteering or learning and development activities
- • Extended maternity and paternity leave covered by the company
- • Personal learning and development budget
- • Additional health and dental insurance
- • Mental wellbeing platform
- • Fully covered Multisports card
- • Food vouchers
- • Snacks, light food, and drinks in the office
- • WFH equipment allowance
- • Flexible working from home
- • Sabbatical leave
Skills & Technologies
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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