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Principal Analyst, GTM Operations

MongoDB, Inc.

Job Overview

Location

Austin; Boston; Chicago; Dallas; Los Angeles; New York City; San Francisco; United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Principal Analyst in GTM Operations at MongoDB, you will serve as a senior thought partner to GTM leadership, owning complex, cross-functional initiatives that improve operational efficiency, drive data-informed decision making, and scale customer lifecycle processes globally.
• Day to day, you will partner with senior leaders across Customer Success, Sales, and other GTM teams to design, optimize, and scale core processes; translate ambiguous business problems into operational and technical requirements; define and monitor KPIs; lead cross-functional programs from problem definition through execution; establish governance frameworks; proactively identify operational gaps; mentor junior team members; and bring forward new ideas and best practices to improve GTM operations.
• MongoDB is a global leader in modern database technology, empowering customers and employees to innovate at the speed of the market with its unified, cloud-native platform MongoDB Atlas, available across AWS, Google Cloud, and Microsoft Azure, serving over 60,000 customers including 75% of the Fortune 100 and AI-native startups.
• In this role, you will develop expertise in GTM strategy and operations, influence senior stakeholders across functions and regions, drive measurable business impact through process and system improvements, and grow as a leader in operational excellence within a high-impact, globally distributed organization.

🎯 Requirements

• Bachelor’s Degree in Business, Economics, Finance, Computer Science, or a related field
• 7+ years of work experience in GTM Operations, Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related field
• Demonstrated ability to solve complex, ambiguous problems end-to-end — from framing and analysis through recommendation, execution, and measurement
• Proven track record of designing and scaling GTM processes and driving measurable process and productivity improvements for a global GTM organization
• Experience leading cross-functional projects and programs with multiple senior stakeholders, with a strong ability to influence without direct authority
• Excellent communication skills, including the ability to synthesize complex concepts into clear narratives and influence both business and technical stakeholders, including senior leaders
• Deep experience with CRM systems, particularly Salesforce, and familiarity with GTM tooling
• Experience in a consumption/pay-as-you-go business model is a plus
• Strong organizational skills and the ability to manage multiple, competing priorities in a fast-paced, globally distributed organization
• A proactive, ownership-minded approach and the ability to operate with a high degree of autonomy and accountability for outcomes

🏖️ Benefits

• Equity and participation in the employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Comprehensive health benefits offerings

Skills & Technologies

MongoDB

AWS

Azure

GCP

Senior

Remote

Degree Required

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MongoDB, Inc.

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About MongoDB, Inc.

MongoDB, Inc. is a publicly traded software company headquartered in New York City that develops and commercializes the MongoDB document-oriented NoSQL database platform. Founded in 2007, it provides both a free, open-source Community edition and proprietary Enterprise and Atlas cloud offerings. The company generates revenue through subscriptions, support, and cloud services, serving enterprises needing scalable, flexible data storage and real-time analytics. MongoDB trades on NASDAQ under the ticker MDB.

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