Job Overview
Location
GBR-Contract-Home-Based-Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • As a Principal Customer Success Manager at Equifax, you will power your possible by driving customer satisfaction, product adoption, long-term retention, and revenue expansion through proactive partnership with banking clients.
- • Day to day, you will develop strong client relationships, act as a trusted advisor, educate clients on solution value, conduct Quarterly Business Reviews, identify upsell opportunities, monitor customer health, liaise with internal teams, and support the full customer lifecycle from prospect to renewal.
- • You will join a global leader in data, analytics, and technology committed to helping people achieve their financial potential, working within a collaborative Sales and Account Management function that values innovation and impact.
- • In this role, you will deepen your expertise in regulated financial services, strengthen cross-functional collaboration skills, and grow your ability to manage complex, long-term client engagements in a remote, flexible environment.
🎯 Requirements
- • Strong experience in a Customer Success, Account Management, or other Client-Facing role
- • Bachelor’s degree (or higher) required, or equivalent years of industry experience
- • Foundational understanding of banking regulations (e.g., GDPR, FCA guidelines) and ability to troubleshoot business and basic technical problems
- • Ability to manage daily client communications, escalations, and build consensus across siloed banking departments (IT, Security, Legal, Procurement, business lines)
- • Exceptional patience and project management skills to navigate 12-to-18-month adoption cycles in financial institutions
- • Ability to travel occasionally (up to 25% of the time)
🏖️ Benefits
- • Contributory pension, life cover, income protection, and healthcare
- • Enhanced maternity and sick pay, 26 days holiday, and a birthday day off
- • Flexible benefits including cycle-to-work, discounted travel, gym membership, dining and leisure discounts, financial savings plans, and mobile discounts
- • Access to global online learning platform and support for personal development
- • Inclusion and Diversity, Wellbeing, and Employee Engagement forums to bring your whole self to work
- • Free credit checks and ability to buy/sell holiday days
Skills & Technologies
About Equifax Inc.
Equifax Inc. is a global data, analytics, and technology company headquartered in Atlanta, Georgia. It collects and aggregates consumer and commercial credit information from lenders and public records to generate credit reports, risk scores, and identity verification services for businesses and governments. The company also offers workforce solutions, fraud prevention, and marketing analytics. Founded in 1899, Equifax operates in North America, Latin America, Europe, and Asia-Pacific, serving financial institutions, employers, insurers, and government agencies. It is one of the three major credit bureaus in the United States.
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