Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Product Management
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Design, build, and maintain the core infrastructure layer supporting generative AI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
- • Implement secure access controls and authentication mechanisms that are integrated by default into all AI platform components.
- • Develop and manage observability, monitoring, and logging solutions specifically for generative AI workloads and underlying infrastructure.
- • Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks and downstream applications.
- • Optimize AI infrastructure for scalability, high availability, and cost efficiency in production environments.
- • Serve as the product owner for GenAI capabilities within PointClickCare, working across organizational teams to identify, build, and support generative AI solutions.
- • Ensure delivery of safe, scalable, and high-impact AI products through close integration with key horizontal partners.
- • Enable seamless delivery of AI-generated insights directly into agent workflows through robust platform engineering.
- • Maintain and evolve AI platform components to support evolving model architectures and deployment requirements.
- • Apply deep specialization in AI infrastructure to solve complex integration challenges across distributed systems.
- • Drive standardization of AI platform patterns, tooling, and operational practices across engineering teams.
- • Ensure compliance with security and governance requirements for AI systems handling sensitive healthcare data.
- • Participate in cross-functional planning to align AI infrastructure roadmap with product and business objectives.
- • Provide technical leadership and mentorship to engineering teams implementing GenAI solutions on the platform.
- • Evaluate and adopt emerging tools and frameworks to enhance the performance, reliability, and usability of the AI platform.
- • Maintain documentation and operational runbooks for AI infrastructure components and incident response procedures.
- • Monitor system performance metrics and proactively address bottlenecks or degradation in AI service delivery.
- • Contribute to the design of CI/CD pipelines for automated AI model deployment and platform operations.
- • Ensure all AI infrastructure components adhere to enterprise-grade security and data privacy standards.
- • Translate product requirements into technical specifications for AI platform features and capabilities.
🎯 Requirements
- • Extensive experience building and maintaining AI platform infrastructure using Kubernetes and container security
- • Demonstrated expertise in observability and monitoring frameworks, with hands-on experience using OpenTelemetry and MLFlow
- • Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs
🏖️ Benefits
- • Remote work arrangement with full US coverage
- • Opportunity to lead foundational AI infrastructure for a healthcare technology leader
- • Direct impact on scaling generative AI solutions in a regulated industry
- • Collaboration with cross-functional engineering and product teams
Skills & Technologies
About PointClickCare Technologies Inc.
PointClickCare Technologies provides cloud-based software for the long-term and post-acute care sector. Its platform connects care providers, pharmacies, and payers, enabling electronic health records, medication management, billing, and analytics. The company serves skilled nursing, senior living, and home care organizations across North America, aiming to improve care coordination, reduce readmissions, and optimize reimbursement. Founded in 1995 and headquartered in Mississauga, Ontario, PointClickCare processes data for millions of resident records and supports regulatory compliance, quality reporting, and value-based care initiatives through interoperable workflows and real-time insights.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
CO-OP Financial Services
16 days ago
