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Principal Revenue Strategy & Operations Manager

Bloomreach Inc.

Job Overview

Location

United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• The Principal Revenue Strategy & Operations Manager at Bloomreach Inc. plays a pivotal role in optimizing and scaling the end-to-end revenue and customer lifecycle across EMEA and potentially APAC, directly contributing to the company’s mission of revolutionizing customer engagement through its agentic AI platform, Loomi AI. This role is critical to driving sustainable growth by aligning GTM functions and ensuring operational excellence in a high-impact, strategic position.
• What the person will do day to day:
• Analyze complex quantitative and qualitative data to inform Go-To-Market strategy, identify revenue opportunities, and support the achievement of aggressive sales targets across EMEA and APAC regions.
• Partner with Sales leadership to design and refine sales processes, territory models, capacity planning, quota setting, compensation structures, and performance management frameworks.
• Collaborate with Customer Success leadership to optimize onboarding, adoption, renewal, and expansion workflows, improve NRR, reduce churn, and accelerate time-to-value for customers.
• Support the design and rollout of standardized playbooks for customer engagement, renewals, and risk management to ensure consistency and scalability across global teams.
• Lead change management initiatives for new GTM processes, tools, and operating models, driving adoption and alignment across Sales, Marketing, CS, Finance, and Product teams.
• Evaluate and continuously improve existing GTM processes, systems, and organizational structures through standardization, documentation, and automation to enhance efficiency, compliance, and seller effectiveness.
• Design and implement operating cadences (e.g., pipeline hygiene reviews, account planning sessions, ownership protocols) that promote consistency and accountability across regional GTM teams.
• Manage and develop a team of revenue and customer operations professionals, providing mentorship, performance feedback, and career development guidance.
• Act as a strategic partner to executive leaders across functions, translating data into actionable insights and influencing cross-functional decision-making.
• Proactively identify and deploy best practices tailored to regional dynamics in EMEA and APAC to increase seller productivity, operational alignment, and job satisfaction.
• About the team or company:
• Bloomreach powers personalized customer experiences for over 1,400 global brands—including American Eagle, Sonepar, and Pandora—using its proprietary Loomi AI engine to deliver autonomous search, conversational shopping, and autonomous marketing at scale.
• The company fosters a culture of freedom, trust, and responsibility, with virtual-first work, flexible hours, global hubs, and a strong emphasis on values-driven behavior, continuous learning, and employee well-being.
• What the person can learn or achieve in this role:
• Develop deep expertise in scaling revenue operations in high-growth B2B SaaS environments, particularly within complex, multi-region GTM motions involving enterprise and mid-market segments.
• Gain visibility and influence at the executive level by shaping strategic GTM initiatives that directly impact revenue predictability, customer retention, and long-term business growth.

🎯 Requirements

• 8+ years of experience in Revenue Operations, GTM Strategy, Management Consulting, or related functions at high-growth SaaS or enterprise tech companies.
• Proven ability to lead complex cross-functional initiatives with measurable business impact on revenue, retention, or operational efficiency.
• Strong analytical and problem-solving skills with proficiency in data visualization and dashboarding tools such as Tableau, Looker, or similar platforms.
• Excellent communication and storytelling abilities, with demonstrated experience presenting insights and recommendations to executive audiences.
• Deep understanding of sales and marketing processes, CRM systems (e.g., Salesforce), revenue intelligence tools (e.g., Clari), and core GTM metrics including NRR, churn, quota attainment, and pipeline health.
• Experience supporting EMEA and/or APAC markets is strongly preferred.
• Bachelor’s degree required; MBA or equivalent advanced degree considered a plus.

🏖️ Benefits

• Restricted Stock Units or Stock Options granted based on role, seniority, and location, enabling direct participation in Bloomreach’s long-term success.
• Company performance bonus available to all employees, tying individual contributions to organizational outcomes.
• Employee referral bonus of up to $3,000 paid immediately upon successful hire start date.
• Annual $1,500 professional education budget for books, courses, certifications, and other learning resources.
• Flexible working hours and virtual-first work model with access to global Bloomreach Hubs across three continents.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers, DisConnect days (additional quarterly day off), and 5 paid volunteer days per year.
• Access to Employee Assistance Program, Calm subscription for sleep and meditation, and organized sports, yoga, and meditation opportunities.
• Culture recognized with 4.4/5 on Glassdoor and 4.9/5 on Comparably, reflecting a strong commitment to employee well-being and engagement.

Skills & Technologies

Senior

Remote

Degree Required

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Bloomreach Inc.

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About Bloomreach Inc.

Bloomreach is a leading digital experience platform (DXP) that empowers businesses to deliver personalized customer experiences across their digital channels. Their AI-powered solutions help companies optimize e-commerce search, merchandising, and marketing automation. By leveraging data and machine learning, Bloomreach enables businesses to understand customer intent, recommend relevant products, and create tailored content. This leads to increased conversion rates, customer loyalty, and revenue growth. They serve a wide range of industries, including retail, CPG, and financial services, helping them compete in the increasingly digital marketplace by providing a unified and intelligent approach to customer engagement.

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