Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Lead and operationalize Sift’s internal and external enablement programs, serving both GTM teams (Sales, Customer Success, Solutions, Support) and customers using Sift’s fraud detection platform.
- • Design and curate role-based learning journeys for internal personas (AEs, SEs, CSMs, Solutions Consultants, Support) and external personas (customer admins, fraud analysts, integration engineers, executive sponsors), tailoring content depth, format, and cadence to each audience.
- • Build and scale Sift’s customer education and community program by developing curriculum, certifications, and a self-service learning library to accelerate customer ramp-up, drive product expansion, and support retention and revenue growth.
- • Manage the Sift customer community platform, including content delivery, engagement strategies, and moderation to foster peer-to-peer learning and product advocacy.
- • Apply instructional design best practices to create engaging, outcomes-focused learning content and publish it to Sift’s LMS with reliable progress tracking, scoring, and reporting.
- • Deliver live and recorded training sessions for new hires, product launches, customer workshops, train-the-trainer sessions, and executive briefings, adapting delivery style and depth to audience needs.
- • Partner with Product and Product Marketing to operationalize a repeatable launch enablement motion, including readiness criteria, certification gates, sales plays, and customer-facing assets aligned with every major product release.
- • Define and track KPIs for all enablement programs, including completion rates, certification pass rates, time-to-productivity, content engagement, NPS/CSAT on training, and downstream impact on ramp, adoption, and revenue.
- • Instrument programs with measurable metrics and report on performance in regular business reviews to demonstrate alignment with business outcomes.
- • Collaborate with internal SMEs across Product, Engineering, Customer Success, Sales, Support, and Trust & Safety to align enablement strategy with go-to-market priorities and customer outcomes.
- • Build durable relationships with external stakeholders including customers, partners, and industry communities to ensure enablement content reflects real-world use cases and market needs.
- • Champion a culture of continuous learning by conducting needs assessments, capability mapping, and feedback loops to keep enablement content current as the product, market, and threat landscape evolve.
- • Translate strategic goals into operational execution by managing end-to-end content development, platform administration, stakeholder alignment, and program iteration based on data and feedback.
- • Maintain and optimize Sift’s LMS (e.g., Absorb, Lessonly, or similar), including content governance, integrations, reporting, and user experience improvements.
- • Produce polished written and multimedia learning materials, including guides, videos, quizzes, and certification paths, ensuring accessibility and clarity for diverse audiences.
- • Advocate for learning as a strategic lever in product adoption and customer success, influencing organizational priorities through data-driven insights and cross-functional influence.
🎯 Requirements
- • 7+ years of experience in Learning & Development, Enablement, or Instructional Design, including both internal (Sales/CS) enablement and external customer education at a B2B SaaS company.
- • Proven track record of designing and launching multi-persona learning programs from scratch, not just maintaining existing curricula, and scaling them as audiences grow.
- • Experience administering and optimizing LMS systems (e.g., Absorb, Lessonly, or similar), including reporting, integrations, and content governance.
- • Demonstrated ability to define and track engagement and adoption metrics, and tie learning outcomes to business results such as ramp time, certification rates, product adoption, NPS, and retention.
- • Strong instructional design foundation with a portfolio of measurable program outcomes and experience delivering live training and workshops.
- • Bachelor’s degree or equivalent practical experience; certifications such as ATD CPTD or CPLP are a plus.
🏖️ Benefits
- • Remote work environment with full flexibility across the United States.
- • Opportunity to work at the intersection of AI, fraud prevention, and digital trust with a global customer base.
- • Collaborative culture focused on diversity, equity, and inclusion, with emphasis on authentic self-expression and psychological safety.
- • Exposure to cutting-edge machine learning technology processing 1 trillion events annually.
- • Direct impact on customer retention, product adoption, and revenue growth through strategic enablement initiatives.
- • Access to a high-growth SaaS company with 700+ global enterprise customers.
Skills & Technologies
Remote
Degree Required
About Sift Science, Inc.
Sift is a digital trust and safety platform that helps businesses prevent online fraud and abuse. It uses machine learning to analyze user behavior, device information, and other signals in real-time, allowing companies to make smarter decisions about who to trust. Sift's platform provides tools for fraud detection, account takeover prevention, content moderation, and payment protection. By unifying data across various touchpoints, Sift enables businesses to build secure and seamless customer experiences while reducing operational costs associated with manual review and chargebacks. Their solutions cater to a wide range of industries, including e-commerce, finance, travel, and gaming.
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