Product Design Manager

📋 Description

• • As a Product Design Manager at Airwallex, you will be at the forefront of shaping the user experience for our global financial platform, a role that demands both strategic vision and hands-on execution. You will lead a talented team of product designers, fostering their growth while ensuring the delivery of exceptional, user-centered designs across all our digital touchpoints. This is a unique opportunity to make a significant impact on how businesses worldwide manage their finances, working within a fast-paced, innovative tech environment.
• • Your primary responsibility will be to develop a profound understanding of our platform's domain knowledge. This deep expertise will enable you to connect disparate elements, see the overarching vision, and guide multi-disciplinary projects towards successful outcomes. You will act as a "Designer-in-the-arena," taking ownership of strategic design initiatives that are critical to shaping key customer experiences and driving product adoption.
• • Collaboration is key to this role. You will work closely with cross-functional teams, including product managers and engineers, to deeply understand user needs, identify pain points, and translate these insights into elegant, intuitive, and engaging user experiences. Your ability to navigate ambiguity will be crucial; you'll explore conceptual frameworks, job-to-be-done analyses, and the competitive landscape, leveraging your business acumen to help achieve and refine product-market fit.
• • As a leader, you will provide direct mentorship to your design team, setting clear career paths and offering regular coaching to help each designer grow their skills and reach their full potential. You will oversee the end-to-end user experience designs produced by your team, ensuring consistency and quality across desktop, mobile web, and native app platforms. Your structural product knowledge will be instrumental in guiding your team as they tackle complex product requirements and deliver innovative solutions.
• • You will be expected to provide concrete, actionable feedback to your team members, empowering them to navigate stakeholder interactions and project challenges effectively. A significant part of your role will involve proactively establishing and evolving our design system and guidelines. This ensures consistency, scalability, and a high-quality user experience across our entire product suite. You will champion a feedback-driven design culture, relentlessly focusing on user outcomes and continuous improvement.
• • Building a robust design team and fostering a strong design culture within the organization are paramount. This involves actively mentoring designers, promoting user-centered design thinking, and ensuring that design is integrated seamlessly into the product development lifecycle. You will also contribute to recruiting and hiring top-tier design talent, building a team that can meet the challenges of a rapidly growing global fintech company.
• • The ideal candidate will possess a strong product logic and a first-principles thinking approach, enabling them to dissect complex problems and devise innovative solutions. You should be comfortable exploring and thriving in ambiguous project contexts, demonstrating resilience and adaptability. Experience working within "complex systems" that involve multi-disciplinary, multi-threaded user journeys and intricate object relationships is highly valued.
• • Your portfolio should clearly showcase your project experience with both UI and UX design for responsive web platforms, demonstrating your ability to create compelling and effective user interfaces. A genuine passion for mentorship and a drive to help designers and teams achieve their full potential are essential qualities for success in this role. This position offers an unparalleled opportunity to influence the future of global payments and financial services, working alongside exceptional talent in a company that is rapidly scaling and innovating.