Job Overview
Location
Santa Cruz, CA
Job Type
Full-time
Category
Customer Support
Date Posted
May 3, 2026
Full Job Description
📋 Description
- • Product Expert, Customer Support role at Omni Analytics focused on providing exceptional technical support to customers using the Omni AI analytics platform
- • Day-to-day responsibilities include assisting customers via Slack, becoming a deep expert in the Omni product, providing proactive technical support, staying updated on product improvements, advocating for customer needs internally, partnering with Solutions Engineering, sharing usage insights, reporting bugs, contributing to community resources, and building trust-filled advisory relationships
- • Omni Analytics is an AI analytics platform that turns company data into a trusted source of truth, built on a semantic model with a governed context graph for analytics and AI, headquartered in San Francisco with $217M in funding and a $1.5B valuation from its latest Series C
- • The role offers opportunities to develop deep product expertise, influence product development through customer feedback, build advisory relationships with data teams, gain experience in a high-growth AI analytics company, and work closely with Product and Engineering teams to improve customer experience
🎯 Requirements
- • Strong SQL skills; knowledge of SQL for analytics
- • 1+ years experience in data analytics and/or business intelligence preferred
- • Strong communication skills, both written and oral
- • Passionate about working with and talking about data
- • Love learning and problem solving; enthusiastic about helping and teaching others
- • Desire to work directly with customers on a daily basis
🏖️ Benefits
- • Health, dental, and vision insurance
- • 401(k) Plan
- • Unlimited PTO
- • Hybrid schedule with 3 days/week in office (Santa Cruz)
- • Opportunity to work with a passionate, close-knit team including founders from Looker and Stitch Data
- • Chance to contribute to community site and share knowledge cross-functionally
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Omni Analytics
Omni Analytics provides a unified business intelligence platform that empowers companies of all sizes to confidently explore data with speed and accuracy. Their solution helps data, product, and business teams transform raw data into actionable insights through self-service analytics, powerful embedded dashboards, and AI-driven queries. Integrating seamlessly with modern cloud platforms like Snowflake and dbt, Omni Analytics ensures data consistency with a governed semantic layer and enterprise-grade security. This enables every team, from sales to marketing, to make data-driven decisions and build customer-facing data products efficiently. One customer achieved 100% adoption of company-wide KPIs in under six weeks, showcasing Omni's impact.
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