Product Manager, AI Operations

Ritual Inc.

Job Overview

Location

Tel Aviv (Onsite)

Job Type

Full-time

Full Job Description

📋 Description

• Own the internal product surface that powers Ritual’s Continuous Therapy model, building tools, workflows, and AI systems that enable 200+ expert therapists to deliver high-quality, scalable relationship therapy
• Design and ship expert performance management products that combine AI-driven feedback from clinically-annotated session transcripts with human supervision workflows to support therapist growth and quality improvement
• Define platform-wide quality standards and build feedback loops, supervision tools, and growth pathways that align with clinical best practices and operational efficiency
• Own the AI-augmented customer service product surface, creating workflows, agent tools, and self-serve experiences that make support faster, more empathetic, and scalable beyond traditional models
• Turn customer service interactions into a learning engine by building systems that capture patterns, escalate critical signals, and close feedback loops with members
• Build internal operations tooling for the expert network including onboarding flows, hiring pipelines, supply-demand visibility, compensation systems, and workflows that allow a lean team to manage a large therapist network
• Identify opportunities where AI can replace, augment, or eliminate manual operational tasks to increase team efficiency without compromising care quality
• Close policy gaps for both members and therapists by designing, communicating, and maintaining clear operational policies as the company scales
• Design and ship real-time metrics, dashboards, and operating surfaces that provide leadership and teams with visibility into business performance and system health
• Write product specs, prompt LLMs in production, run experiments, and ship iterative changes weekly — this is a hands-on role, not an oversight position
• Balance short-term tool-building with long-term system design to establish the foundational internal product surface of an AI-native company
• Work with a unique dataset: every therapy session on the platform is recorded and clinically annotated, providing raw material for transcript-informed feedback and quality systems
• Ship products to a sensitive workforce of therapists who are trained to read emotional dynamics, requiring high emotional intelligence to introduce changes that build trust rather than erode it
• Collaborate closely with clinical leadership to ensure all products are therapeutically sound, operationally viable, and aligned with professional standards
• Maintain a builder mentality — energized by defining ambiguous problems and shipping solutions, not just executing predefined roadmaps
• Operate with fluency in English and a deep understanding of AI as a product material, with proven experience shipping AI features in production environments

🎯 Requirements

• 5+ years of product management experience
• Hands-on PM experience — writing specs, prompting LLMs in production, running experiments, and shipping changes weekly
• Genuine fluency with AI as a product material, including shipping AI features and prompting LLMs in live environments
• High emotional intelligence and experience shipping products to sensitive user groups or professional workforces
• Strong operational instincts and understanding of supply, demand, quality, and unit economics
• Fluent English

🏖️ Benefits

• Opportunity to define the internal product surface of an AI-native company where AI is a foundation, not a feature
• Access to the largest dataset of clinically-annotated couples therapy sessions in existence
• Work with a unique network of 200+ expert therapists and a clinically rich environment
• High autonomy to shape systems that have never been built before
• Fast-paced, lean team environment with direct impact on product and operations
• Role focused on building from 0-to-1 in a pre-Series A company with strong product-market fit

Skills & Technologies

Product Management

Onsite

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Ritual Inc.

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About Ritual Inc.

Ritual Inc. is a Los Angeles-based direct-to-consumer health company that formulates science-backed multivitamins and nutritional supplements. Founded in 2015, it offers traceable ingredient sourcing, publishes clinical study results, and sells primarily through its website and subscription model. The company targets women, men, and teens with products designed to fill common nutrient gaps, emphasizing transparency, vegan capsules, and third-party testing. Ritual has raised venture funding and expanded internationally while maintaining a digitally native, subscription-first retail approach.

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