Product Marketing Manager, Customer Marketing

Deepgram Inc.

Job Overview

Location

USA | Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Marketing Manager, Customer Marketing at Deepgram, you will build and own the customer storytelling and advocacy engine that transforms real customer outcomes into high-impact proof points driving pipeline, win rates, and expansion—directly contributing to revenue growth in the fast-evolving Voice AI market.
• You will own the end-to-end customer storytelling pipeline: sourcing customers, conducting interviews, writing case studies, managing approvals, publishing assets, and organizing content by industry, use case, and persona so Sales and partners can easily access and deploy it.
• You will build and scale the customer reference program by recruiting and managing a pool of referenceable customers in partnership with Sales and CS, creating a simple system for AEs/AMs to activate the right reference, and tracking utilization and influence on deals.
• You will drive third-party reviews on platforms like G2 and Gartner Peer Insights by designing scalable, low-lift programs with CS and Marketing Ops to increase review volume and quality while maintaining strong customer experience.
• You will create customer-facing enablement content including onboarding guides, adoption playbooks, product updates, and newsletters, partnering with Product, CS, and Growth to drive adoption, usage, and expansion.
• You will support "Powered by Deepgram" and co-marketing efforts by coordinating quotes, approvals, and customer participation across launches, events, and partner campaigns, working closely with BD and Partner Marketing to amplify customer stories.
• You will measure and improve impact by tracking key metrics such as case study production and usage, reference program utilization, deal influence, and review growth and quality, then sharing insights with Sales, CS, and leadership to continuously improve programs.
• You will thrive in this role if you have built or scaled customer marketing/advocacy programs with real outputs, view storytelling as a revenue driver, proactively source stories, enjoy building lightweight systems and processes, are a strong interviewer who turns short conversations into compelling stories, enjoy cross-functional collaboration, and are excited about AI, developer tools, or technical products.
• Deepgram operates with an AI-first mindset where all team members are expected to actively use and experiment with advanced AI tools, integrate AI into workflows, and continuously push boundaries—making this role ideal for those excited to adapt, learn constantly, and thrive in a fast-paced, innovative environment.
• You will join a mission-driven company powering the Voice AI economy, trusted by over 200,000 developers and 1,300+ organizations including Twilio, Cloudflare, Sierra, and Jack in the Box, with Deepgram’s voice-native foundation models delivering unmatched accuracy, low latency, and cost efficiency via cloud APIs or self-hosted solutions.

🎯 Requirements

• 3–5 years of experience in customer marketing, advocacy, or related roles in B2B SaaS
• Proven experience producing case studies end-to-end (sourcing → interview → writing → approvals → publication)
• Experience building and managing a customer advocacy pipeline in partnership with Sales/CS
• Strong writing skills with the ability to adapt for different audiences (enterprise, technical, business)
• Solid project management skills; able to run multiple programs simultaneously
• Experience creating content that Sales and CS teams actively use

🏖️ Benefits

• Medical, dental, vision benefits, annual wellness stipend, mental health support, and life/STD/LTD income insurance plans
• Unlimited PTO, generous paid parental leave, flexible schedule, 12 paid US company holidays, quarterly personal productivity stipend, one-time home office upgrade stipend, 401(k) plan with company match, and tax savings programs
• Learning/education stipend, participation in talks and conferences, employee resource groups, and AI enablement workshops/sessions

Skills & Technologies

Remote

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Deepgram Inc.

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About Deepgram Inc.

Deepgram builds end-to-end speech AI infrastructure that converts live or recorded audio into text and insights. The company trains large-scale neural networks on GPU clusters to deliver low-latency transcription, keyword detection, and speaker diarization through a single API. Developers use the platform for call centers, meetings, podcasts, and voice bots, paying per minute or hosting the engine on-premise. Founded in 2015 and headquartered in San Francisco, Deepgram serves enterprises seeking accurate, private, and customizable speech recognition without vendor lock-in.

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