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Product Operations Analyst - Vilnius

Flagright Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join Flagright.Com as a Product Operations Analyst in Vilnius and play a pivotal role in shaping the future of our innovative anti-fraud and compliance solutions. This hybrid position offers the flexibility of remote work on Mondays and Fridays, empowering you to manage your workflow effectively while contributing to a dynamic, early-stage startup environment. We are seeking a highly motivated, self-driven individual who thrives on challenges and is eager to make a significant impact.
• As a Product Operations Analyst, you will be at the forefront of understanding our product's performance and user experience. Your core responsibility will involve meticulous data analysis to uncover trends, patterns, and actionable insights. These insights will directly inform enhancements to our product's functionality and user experience, ensuring we consistently meet and exceed customer expectations.
• You will actively participate in customer meetings, serving as a crucial bridge between our users and our product development teams. By identifying customer requirements and pinpointing pain points, you will contribute directly to the scoping of new features and the refinement of existing ones. This direct customer engagement ensures our product roadmap is aligned with real-world needs.
• Engaging with customer communication channels is another key aspect of this role. You will be responsible for announcing new features, proactively identifying and addressing customer issues, providing timely updates on their queries, and ultimately ensuring a consistently positive customer experience. Your communication skills will be vital in maintaining strong customer relationships.
• Collaboration is central to success at Flagright. You will work closely with a variety of stakeholders, including product management, engineering, marketing, and customer support. Your role will involve gathering their requirements, prioritizing feature enhancements, and effectively translating complex customer needs into clear, actionable product requirements for the development teams.
• To facilitate seamless onboarding and empower our users, you will assist in the creation of comprehensive documentation, user guides, and training materials. This ensures that our customers can easily understand and leverage the full capabilities of our product.
• Beyond initial onboarding, you will conduct periodic check-in meetings with customers. These sessions are designed to guide them through the product, offer best practices, and ensure they are deriving maximum value, thereby fostering deeper product understanding and ease of use.
• Identifying and addressing process gaps is critical for operational excellence. You will proactively seek out inefficiencies within our product operations and propose innovative solutions to optimize our workflows, enhance effectiveness, and streamline our overall operational efficiency.
• Your contribution extends to the broader operational excellence of the product. By streamlining workflows and implementing industry best practices, you will help ensure that our product operations are as efficient and effective as possible.
• You will collaborate closely with our engineering teams, acting as a key liaison to drive product enhancements, address bug fixes, and ensure the timely delivery of product updates. Your input will be crucial in maintaining product quality and release schedules.
• Monitoring key performance indicators (KPIs) is essential for measuring success. You will track and analyze these metrics to assess the effectiveness and impact of our product operations, providing data-driven recommendations for continuous improvement.
• A commitment to continuous learning and user-centricity is paramount. You will constantly evaluate user feedback, conduct user research, and incorporate these valuable insights to enhance the product's usability and elevate customer satisfaction to new heights.
• This role demands a proactive approach, a keen analytical mind, and a passion for building exceptional products. If you are driven by a desire to contribute to a meaningful mission and grow rapidly within an exciting startup, we encourage you to apply.

🎯 Requirements

• Based in Vilnius, Lithuania, and authorized to work without sponsorship.
• 1-3 years of experience in a Product Operations Analyst or similar role.
• Excellent written and verbal communication skills in English.
• Proficiency in data analysis tools and techniques.
• Familiarity with product lifecycle management principles.

🏖️ Benefits

• Equity from day one at a Y Combinator startup.
• Contribute to a meaningful mission: help stop human trafficking, money laundering, and terrorism financing.
• Work alongside a highly competent, top-tier team with experience from Y Combinator, AWS, Twilio, and Palantir.
• Great career development opportunities in a fast-growing early-stage startup.

Skills & Technologies

AWS

Remote

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Flagright Inc.

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About Flagright Inc.

Flagright provides AI-powered anti-money laundering and fraud prevention software for fintechs and banks. Its platform offers real-time transaction monitoring, sanctions screening, case management, and regulatory reporting through a no-code interface, enabling compliance teams to detect and investigate suspicious activity efficiently. The company serves neobanks, crypto exchanges, and payment providers globally, helping them meet AML, CFT, and KYC regulations while reducing false positives and operational overhead.

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