Job Overview
Location
Canada Ontario Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As a Product Success Specialist for AI Virtual Agents at ServiceTitan, you will be the key driver in turning signed contracts into fully activated, high-value customer experiences, ensuring measurable ROI from the Voice Agent product.
- • Day to day, you will own the end-to-end onboarding journey, run personalized product demos using customer data, drive adoption and usage metrics, troubleshoot configuration issues, and act as the voice of the customer to influence product development.
- • You will join a high-impact, customer-facing team at the forefront of AI innovation in the trades industry, working closely with Product, GTM, marketing, and implementation teams to refine onboarding playbooks and drive feature adoption.
- • In this role, you will develop deep expertise in AI-powered virtual agents, strengthen your technical and customer success skills, and gain experience in SaaS post-sale lifecycle management while making a visible, measurable impact on customer retention and product value realization.
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
