Job Overview
Location
Colombia Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 10, 2026
Full Job Description
📋 Description
- • Provides first-level technical support for CSG products to post-production customers by resolving technical issues through evaluation, research, incident isolation, and follow-up, ensuring customer satisfaction and SLA compliance.
- • Performs in-depth troubleshooting and analysis on L1 call types, manages customer ticket lifecycle, coordinates with operational and programming teams for escalation, and maintains communication with customers throughout incident resolution.
- • Works within CSG Systems International, Inc., a global leader empowering companies to build unforgettable customer experiences through technology and services, supporting recognizable brands in the digital economy for over 40 years.
- • Develops technical support expertise, incident management skills, cross-functional collaboration abilities, and customer service excellence while working in a 24/7 on-call environment with opportunities to grow into higher-level support or technical roles.
🎯 Requirements
- • Basic troubleshooting skills
- • Experience in ticket and queue management
- • Good knowledge of Microsoft Office
- • Technical degree related to IT area
- • Ability to read, write, speak, and understand English in a business environment
- • ITIL accreditation will be an advantage
🏖️ Benefits
- • Work from Home, in-office, or hybrid
- • Employee Belonging Groups
- • Healthcare: Dental, Medical
- • Paid Vacation, Volunteer, and Holiday Time Off
- • And so much more!
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CSG Systems International, Inc.
CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.
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