Job Overview
Location
Vietnam
Job Type
Full-time
Category
Customer Support
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • The Product Support Analyst Tier 2-Japanese Speaking role is critical to Keyloop’s strategic growth and profitability by ensuring excellent support service delivery through ownership, troubleshooting, diagnosis, and resolution of customer issues to successful closure, with timely escalation when needed.
- • Day to day, the role involves owning and resolving complex technical problems, assisting colleagues, communicating clearly and efficiently with global customers, peers, and managers, and maintaining high standards of service excellence through resourcefulness, organization, and strong analytical problem-solving skills.
- • The team operates within Keyloop Limited’s global support function, focused on delivering high-performance service to international customers, requiring collaboration across regions and alignment with departmental and company-wide strategic goals.
- • The person in this role can develop advanced technical troubleshooting expertise, enhance cross-cultural and multilingual communication abilities, gain experience in global support operations, and grow into a trusted subject matter expert contributing to team performance and customer satisfaction.
🎯 Requirements
- • Fluency in Japanese (spoken and written) for effective communication with Japanese-speaking customers
- • Proven experience in technical support or customer service with strong troubleshooting and problem-solving skills
- • Excellent verbal and written communication skills to interact clearly with customers, peers, and managers across global teams
- • Ability to work effectively as part of a high-performing team with a commitment to service excellence
🏖️ Benefits
- • Opportunity to work in a global support environment with international collaboration
- • Development of advanced technical and analytical skills through complex issue resolution
- • Enhancement of multilingual communication abilities in a professional setting
- • Contribution to Keyloop’s strategic growth and profitability through service excellence
Skills & Technologies
About Keyloop Limited
Keyloop Limited provides cloud-based dealer management systems and connected retail solutions to automotive dealerships and manufacturers worldwide. Its integrated platform covers CRM, inventory, sales, aftersales, finance, and digital retailing tools, enabling OEMs and dealers to streamline operations and enhance customer experiences across physical and digital channels. The company supports 18,000+ retail sites in 90+ countries, serving brands such as BMW, Jaguar Land Rover, and Toyota. Headquartered in London, Keyloop operates development and support centers across Europe, North America, Asia-Pacific, and Latin America, offering data-driven insights and open APIs that connect the broader automotive ecosystem.
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