Job Overview
Location
Seattle Office
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Product Support Specialist at Finvari Technologies Inc., you will serve as the front line of support for customers, troubleshooting issues, answering product questions, and ensuring an excellent user experience on the platform. This role is critical to maintaining customer satisfaction and driving product improvements through direct user feedback.
- • Day to day, you will serve as the first point of contact via email and chat, provide Tier 1 support for product usage and technical issues, troubleshoot workflows by testing and analyzing data, escalate complex issues while maintaining clear communication, and develop deep product knowledge in payments workflows and construction use cases.
- • Finvari is a fast-growing SaaS startup transforming construction payments by eliminating manual tasks and empowering industry leaders to focus on building infrastructure. The company is built by experienced entrepreneurs with a track record of scaling successful software firms, some of which have gone public, and fosters a collaborative, autonomous, and customer-obsessed culture.
- • In this role, you will develop technical curiosity, analytical skills, and cross-functional collaboration abilities by working closely with Product and Engineering teams, contributing to process improvements, documenting customer insights, and gaining hands-on experience with SaaS support operations in a high-impact, growth-oriented environment.
🎯 Requirements
- • Bachelor’s degree plus 2+ years of experience in customer support or a customer-facing role within SaaS, fintech, or a fast-paced startup
- • Strong technical curiosity and problem-solving mindset
- • Basic SQL knowledge or demonstrated ability to learn technical concepts quickly
- • Analytical comfort working with data in Google Sheets or Excel
- • Excellent written and verbal communication skills
- • Strong organization skills and ability to manage multiple priorities
🏖️ Benefits
- • 100% premium coverage for employee health insurance premiums and partial coverage for dependents
- • Health Savings Account with a company contribution
- • Flexible Spending Account Options: Health Care and Dependent Care
- • Dental, Vision, and Life Insurance
- • 11 paid company holidays plus generous Paid Time Off (PTO) policy
- • Plus stock options so that you can participate in the company’s success!
Skills & Technologies
About Finvari Technologies Inc.
Finvari Technologies provides cloud-based investment management software for institutional investors, family offices, and wealth managers. The platform automates portfolio monitoring, performance analytics, compliance checks, and client reporting across public and private assets. APIs connect custodians, fund administrators, and data vendors into a unified dashboard, replacing spreadsheets and manual reconciliation. Headquartered in Toronto, the company serves North American and European clients with SOC 2 compliant infrastructure and role-based access controls.
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