Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Support
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • As a Product Support Specialist at Clay Labs Inc., you will play a pivotal role in helping customers—from enterprises to startups and SMBs—maximize the value of Clay’s product by providing hands-on support and bridging the gap between user needs and product capabilities.
- • Day to day, you will interact closely with diverse customers to resolve technical issues, gather and analyze feedback for product improvement, create helpful content such as guides and FAQs, and collaborate with product, engineering, and data teams to enhance the customer experience.
- • Clay Labs Inc. is a fast-growing AI-powered growth platform backed by Sequoia, CapitalG, and First Round, with over $100M in revenue and a $5B valuation, serving innovative clients like Notion, Google, Anthropic, and Ramp, and fostering a unique culture where employees are encouraged to bring their full, creative selves to work.
- • In this role, you will develop deep technical and customer advocacy skills, gain influence over product direction through user insights, and grow your ability to translate technical concepts into clear, actionable guidance for a wide range of audiences.
🎯 Requirements
- • Technical background with the ability to understand and solve product-related issues, including coding solutions when necessary
- • Proven experience working successfully with customers, understanding their needs, and delivering exceptional service
- • Excellent communication skills, with the ability to articulate ideas clearly and create content that resonates with diverse audiences
- • Proactive mindset in gathering and analyzing feedback to drive product improvements
- • Ability to thrive in a dynamic, fast-paced, early-stage company environment
🏖️ Benefits
- • Opportunity to work with world-class coaches in creativity, management, and more at no cost
- • Access to a vibrant community of 11,000+ customers, 150+ integration partners, and 30k Slack members
- • Culture that celebrates diverse identities and passions, including DJs, activists, writers, clowns, marathoners, skydivers, and psychedelic therapists
- • Exposure to cutting-edge AI and growth strategies used by top-tier companies like Notion, Google, and Ramp
- • Chance to contribute to product evolution through direct feedback loops with engineering and product teams
Skills & Technologies
Go
Onsite
About Clay Labs Inc.
Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.
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