Job Overview
Location
Lisbon
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Lead quality assurance initiatives across all production processes for Emma’s sleep products, ensuring compliance with international safety, durability, and comfort standards.
- • Oversee the implementation and continuous improvement of quality control systems in manufacturing facilities across Europe, aligning with Emma’s D2C operational model.
- • Collaborate with product development, supply chain, and logistics teams to identify and resolve quality deviations before products reach customers.
- • Conduct regular audits of production lines and supplier facilities to verify adherence to Emma’s quality specifications and regulatory requirements.
- • Analyze customer feedback and return data to drive root cause analysis and implement corrective actions that reduce defect rates and improve product reliability.
- • Develop and maintain detailed quality documentation, including inspection protocols, non-conformance reports, and process control plans.
- • Train and mentor production and quality team members on quality standards, tools, and methodologies to foster a culture of ownership and continuous improvement.
- • Work closely with third-party manufacturers to ensure consistent product quality across all global production sites.
- • Monitor key performance indicators (KPIs) related to product defects, return rates, and customer satisfaction, and present actionable insights to senior leadership.
- • Ensure all production activities comply with EU and international product safety regulations, including REACH, RoHS, and CE marking requirements.
- • Partner with R&D to validate new materials and product designs through rigorous testing protocols prior to mass production.
- • Serve as the primary point of contact for quality-related inquiries from retail partners, customer service, and regulatory bodies.
- • Drive cross-functional projects aimed at reducing waste, improving yield, and enhancing overall production efficiency without compromising quality.
- • Maintain up-to-date knowledge of emerging quality standards and industry best practices in the sleep and bedding sector.
- • Represent Emma’s quality standards in external audits conducted by consumer associations and certification bodies.
🎯 Requirements
- • Minimum of 5 years of experience in production quality management within manufacturing or consumer goods industries
- • Proven track record in implementing and managing ISO 9001 or similar quality management systems
- • Strong understanding of EU product safety regulations (REACH, RoHS, CE) and international compliance standards
- • Experience working with third-party manufacturers and supply chain partners across multiple countries
- • Fluency in English; proficiency in Portuguese is a strong advantage
- • Ability to analyze data and translate findings into actionable quality improvements
🏖️ Benefits
- • Competitive salary with performance-based bonuses
- • Unlimited paid time off and flexible working hours
- • Health and wellness stipend for sleep-related products and services
- • Professional development budget for courses, certifications, and conferences
Skills & Technologies
About Emma Matratzen GmbH
Emma Matratzen GmbH is a German sleep-products company that designs, manufactures and sells mattresses, pillows and bedroom accessories direct-to-consumer online and through retail partners. Founded in 2013, the business uses vacuum-packed foam and hybrid mattress technology, operates across more than 30 countries and has received multiple consumer awards for product quality and customer service. The company is headquartered in Frankfurt am Main and maintains additional offices in Lisbon and Manila, focusing on data-driven product development and global e-commerce logistics.
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