Production Strategist, Production

Lilt Production

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Drive the use of AI across the Production team, responsible for finding agent-driven solutions to optimise all aspects of the production workload.
• Consult and work closely with a range of Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
• Lead implementation of processes and systems to meet customer requirements — including customised workflow, project management, invoicing and service delivery — with automation and agentic tooling at the core of solution design.
• Leads the onboarding of new customers, taking an AI-first approach to accelerate and standardise onboarding.
• Scopes new services, including pricing proposals and SLAs, using intelligent tooling to support scoping, estimation and proposal development.
• Provides local support in the required time zone for direct customer engagement on strategic topics and initiatives.
• Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program, using automation to identify root causes and prevent recurrence.
• Work cross functionally to develop AI agents to manage multi step processes, allowing Production Staff to focus on high level goals and edge cases.
• Eliminate waste and quality issues from Production processes by agentising workflows and processes as much as possible.
• Maintain and exceed performance against KPIs, with automated monitoring and reporting, to include, but not limited to: Account Health, Onboarding (Time to first dollar), Customer SLAs, QRM resolution time, Healthy account portfolio financials.
• Onboards new customers and service lines with the appropriate people, processes and tools.
• Produces competitive and well reasoned quotations, with necessary caveats and assumptions.
• In collaboration with Solutions and Product, will drive the implementation, testing and iteration of complex technical production workflows to ensure optimal efficiency.
• Demonstrates strong analytical capabilities to monitor and control production team performance against KPIs.
• Directs tasks for production resources to meet and exceed KPIs and customer SLAs.
• Regularly reports internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.
• Communicates seamlessly with client contacts, local colleagues, freelancers and internal project team members.
• Manages production escalations, drives RCA and CAPA to completion.
• Conducts post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.
• Implements account onboarding, process and workflows, escalating requirements for customizations/deviations for appropriate consideration.
• Demonstrates a deep understanding of all production workflows and processes related to their accounts.
• Maintains up to date plans and documentation for account.
• Monitors and enforces adherence to correct production procedures.
• Leads the account portfolio team, identifies opportunities for training and development.
• Works in close collaboration with Revenue and Customer Success to ensure comprehensive coverage and implementation of customer requirements while focusing on Production-specific SLAs.

🎯 Requirements

• Bachelor’s or Master’s degree in Languages, Translation, Linguistics.
• 8+ years’ related experience managing Enterprise-level localisation programs.
• Excellent client-facing and internal communication skills.
• Solid organizational skills including meticulous attention to detail and multitasking skills.
• Analytical and organized problem solving abilities.
• Able to meet deadlines and work under pressure.

🏖️ Benefits

• Earn money.
• Have fun.
• Advance human knowledge.
• Work on diverse projects from anywhere, any time you want.
• Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.

Skills & Technologies

Remote

Degree Required

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Lilt Production

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About Lilt Production

Lilt Production is a full-service video production studio based in Paris, France, creating commercial, corporate, and branded content for agencies and global brands. Services span concept development, live-action filming, motion graphics, post-production, color grading, and localized adaptations. The company operates a bilingual French-English team and works across Europe, the Middle East, and Africa, emphasizing cinematic storytelling and contemporary visual aesthetics for broadcast, digital, and social media distribution.

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