Professional Services Contract Manager

MeridianLink, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Coordinates and drives end-to-end contracting for Professional Services engagements, leading the drafting and negotiation of complex SOWs and related documents that define scope, deliverables, timelines, acceptance criteria, and commercial terms.
• Serves as a contracting subject-matter expert and functional leader—partnering with Customers and internal stakeholders (Professional Services, Legal, Procurement, Finance, Sales) to align expectations, mitigate risk, prevent scope creep, and enable timely delivery through influence rather than direct authority.
• Establishes scalable contracting mechanisms (templates, playbooks, guardrails) to improve consistency, speed, and outcomes across the Professional Services portfolio.
• Leads drafting and negotiation of SOWs/change orders for complex and strategic engagements; defines objectives, deliverables, assumptions, exclusions, timelines, and acceptance criteria to prevent misunderstandings and scope creep.
• Defines measurable success criteria (KPIs, acceptance criteria, milestones) and establishes operating rhythms to track progress; surfaces portfolio trends/risks and drives timely issue resolution with delivery and business stakeholders.
• Sets and applies contracting guardrails aligned to company standards and policies; identifies legal/procurement/financial risks, frames tradeoffs, and escalates with recommended paths forward to enable informed decisions.
• Owns the governance model for scope, timeline, and deliverable changes; drives cross-functional alignment, documents approvals, and maintains a clear audit trail across the engagement lifecycle.
• Develops, standardizes, and maintains templates, clause guidance, and negotiation playbooks; partners with stakeholders to improve cycle time, consistency, and risk posture across Professional Services deals.
• Synthesizes complex issues into clear options, tradeoffs, and recommendations for senior stakeholders; proactively removes roadblocks, aligns decision-makers, and drives timely closure.

🎯 Requirements

• 8+ years of experience in contract management, professional services, and/or consulting, with advanced expertise owning complex agreements and delivering measurable business impact.
• Proven ability to drive outcomes through cross-functional influence across Professional Services, Legal (commercial), Procurement, Finance, and Sales in a fast-growing SaaS environment.
• In-depth understanding of software and Professional Services delivery models, including how contracting terms impact delivery risk, revenue recognition, and go-live outcomes.
• Strong strategic thinking and analytical skills, with the ability to translate complex customer needs into scalable contracting mechanisms (templates, playbooks, and guardrails) adopted across stakeholders.
• Exceptional negotiation, presentation, and decision-making skills; ability to build rapport and influence senior executives, customers, and internal stakeholders to reach timely, durable agreements.
• Collaborative, outcomes-focused leader able to align cross-functional stakeholders, drive decisions, and deliver results without formal reporting lines.

🏖️ Benefits

• Opportunity to work remotely within the US.
• Role in a fast-growing SaaS environment with impact on Professional Services portfolio.
• Chance to develop and standardize scalable contracting mechanisms (templates, playbooks, guardrails).
• Exposure to cross-functional collaboration with Legal, Procurement, Finance, Sales, and Professional Services teams.
• Ability to influence senior stakeholders and drive timely, durable agreements without formal authority.
• Focus on fostering diverse, equitable, and inclusive collaboration across internal and customer partners.

Skills & Technologies

Remote

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MeridianLink, Inc.

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About MeridianLink, Inc.

MeridianLink provides cloud-based software for banks, credit unions, and mortgage lenders to manage loan origination, account opening, credit reporting, and deposit products. The platform automates underwriting workflows, integrates with credit bureaus and core banking systems, and offers analytics for risk management and regulatory compliance. Customers use the APIs and configurable modules to streamline consumer, small-business, and mortgage lending operations while ensuring data security and audit standards.

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