Program Manager - Salesforce

Thunder

Job Overview

Location

DC Metro Area

Job Type

Full-time

Full Job Description

📋 Description

• As a Program Manager for Salesforce Federal Delivery at Gem.com, Inc., you will be instrumental in leading the successful execution of complex Federal Salesforce Public Sector solutions. This contingent role, dependent on a successful bid award, places you at the forefront of delivering critical digital transformation initiatives for government clients.
• You will be the linchpin for managing the entire lifecycle of the program, ensuring that scope, schedule, budget, and all compliance requirements are meticulously met across multiple interconnected projects. Your primary accountability is to ensure that the program's deliverables are not only aligned with the overarching mission objectives of our federal clients but also strictly adhere to contractual obligations and the strategic vision for the program.
• This position demands a robust blend of leadership acumen, rigorous governance practices, and sophisticated planning capabilities. You will operate at the crucial intersection of business strategy, cutting-edge digital delivery, and adept client management, translating complex requirements into tangible, successful outcomes.
• A core responsibility will be serving as the primary point of contact for cleared Federal stakeholders. This involves fostering clear, consistent, and strategic communication, ensuring alignment on all Salesforce-related goals and objectives, and building strong, trust-based relationships.
• You will be tasked with diligently tracking key program performance metrics. This includes developing and presenting transparent, timely, and insightful executive-level status reports and comprehensive program dashboards to both our Federal clients and internal leadership, providing a clear view of progress, risks, and opportunities.
• Ensuring that all program documentation, deliverables, and reporting meet stringent Federal standards is paramount. This encompasses adherence to specific security protocols and reporting mandates relevant to Salesforce environments, guaranteeing compliance and data integrity.
• Collaboration is key to success. You will work hand-in-hand with a diverse team of architects, developers, Business Analysts (BAs), and Quality Assurance (QA) resources, fostering a cohesive and high-performing environment to drive overall program success.
• Proactive risk and issue management is a critical component of this role. You will be expected to identify potential roadblocks early, escalate critical risks and issues with urgency, and implement strategic, effective mitigation plans to keep the program on track.
• This role offers a unique opportunity to shape and refine processes within a dynamic consulting environment. As part of a remote-first, global team of builders, you will contribute to solving complex challenges and influencing the future direction of Salesforce and Amazon consulting services.
• You will have the autonomy to forge your own path, with opportunities to engage in presales activities, enhance our delivery methodologies, or pioneer entirely new initiatives. Innovation and growth are encouraged, making this a role where you can truly make your mark.
• The position requires a deep understanding of Salesforce Public Sector solutions, including Government Cloud Plus, Service Cloud, Marketing Cloud, and Agentforce, to effectively guide technical and functional teams.
• You will be responsible for establishing and maintaining robust program governance frameworks, ensuring accountability and transparency throughout the program lifecycle.
• Strategic thinking will be essential to anticipate future needs and challenges, adapting program plans to evolving client requirements and technological advancements.
• This role is ideal for a seasoned professional who thrives in complex, cleared environments and is passionate about delivering impactful solutions that drive significant value for federal agencies.
• You will champion best practices in program management, Agile methodologies, and Salesforce implementation, ensuring the highest quality of delivery.
• The ability to navigate and influence diverse stakeholder groups, from technical teams to senior government officials, will be crucial for success.
• Ultimately, you will be the driving force behind the successful realization of our clients' strategic objectives through the effective deployment of Salesforce technology.

🎯 Requirements

• 7-10 years of IT program or project management experience, preferably in large-scale Federal environments.
• 3-5 years of proven experience managing programs that utilize Salesforce Government Cloud Plus, Service Cloud, Marketing Cloud, and/or Agentforce.
• Strong strategic planning, governance, and organizational skills.
• Exceptional stakeholder management and executive-level communication skills.
• Proven ability to lead cross-functional teams and manage complex programs in cleared delivery environments.
• US Citizenship Required, with ability and willingness to obtain security clearance(s).
• Bachelor’s degree required.

🏖️ Benefits

• Comprehensive Benefits with Sequoia: Medical, Dental, Vision, and Employer-Paid Life Disability Insurance.
• Ownership & Impact: Stock options in a fast-moving, high-growth company.
• Level Up Your Career: Real opportunities to grow Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience.
• People-First Flexibility: A culture that listens, evolves, and adapts to employee feedback for professional and personal thriving.

Skills & Technologies

Remote

Degree Required

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Thunder

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About Thunder

Thunder is a boutique consulting partner that specializes in helping organizations leverage Salesforce and Amazon Connect to build innovative AI-powered customer service solutions. They serve a wide range of industries, including technology, media, manufacturing, and federal government, empowering businesses to re-architect their contact centers for eye-popping efficiency. With over 300 customers and a 4.9-star rating on AppExchange, Thunder offers GSI-level talent and US-based teams to deliver AI contact centers with unmatched experience, ensuring clients can confidently launch and manage next-generation customer engagement strategies.

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