Job Overview
Location
(North America) Remote
Job Type
Full-time
Category
Customer Service
Date Posted
May 15, 2026
Full Job Description
📋 Description
- • Contact students enrolled in the Google-NASH-USM Professional Certificates program to gather updates on their progress.
- • Inquire about student completion rates, challenges, and engagement levels using structured outreach protocols.
- • Document all student interactions accurately and in a timely manner using designated reporting forms and digital tools.
- • Provide encouragement and motivational support to students who are struggling or at risk of falling behind in coursework.
- • Recognize and acknowledge students who are successfully meeting or exceeding program expectations.
- • Maintain comprehensive and organized records of student progress, communication history, and intervention outcomes.
- • Prepare and submit detailed reports to management on student engagement trends, completion rates, and program effectiveness.
- • Attend regular meetings with manager or designated supervisor to review student data, identify systemic challenges, and align on support strategies.
- • Utilize email, spreadsheets, and online reporting platforms to track, analyze, and communicate student information with precision.
- • Ensure all communication with students is professional, empathetic, and aligned with program goals and institutional values.
- • Operate independently in a remote environment while maintaining accountability for task completion and data integrity.
- • Adhere to privacy and data protection standards when handling student information.
- • Collaborate with internal teams to ensure consistent messaging and support delivery across the student population.
- • Respond to student inquiries promptly and direct them to appropriate resources when needed.
- • Monitor deadlines and follow up on overdue activities to maximize student retention and program completion.
- • Contribute to continuous improvement by providing feedback on program materials, communication tools, and student support processes.
🎯 Requirements
- • High School Diploma
- • 1-3 years of experience in student support, academic advising, or customer service
- • Strong organizational skills with attention to detail
- • Ability to motivate and engage students in an encouraging and professional manner
- • Proficiency in using email, spreadsheets, and online reporting tools
🏖️ Benefits
- • Eligibility for limited sick and safe leave (1 hour per 30 hours worked, up to 40 hours annually) for C1s working over 12 hours per week
- • Access to health care, medical with vision, dental, and prescription plans effective the first of the month following hire
- • Term Life Insurance and Accidental Death and Dismemberment Insurance coverage
- • Access to supplemental retirement plans including 401(k), 403(b), 457(b), and Roth options (no employer matching)
Skills & Technologies
About UMG Capital Holdings, LLC
UMG Capital Holdings is a privately held investment firm that provides capital solutions to middle-market companies across North America. Founded in 2006 and headquartered in Dallas, Texas, the company focuses on flexible debt and equity investments ranging from $10 million to $100 million. UMG partners with business owners, management teams, and private equity sponsors to finance acquisitions, recapitalizations, growth initiatives, and turnarounds. Its portfolio spans manufacturing, business services, consumer products, and healthcare sectors. The firm emphasizes long-term relationships, operational expertise, and customized structures to support sustainable business growth while preserving ownership flexibility for entrepreneurs.
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