Job Overview
Location
US-Remote
Job Type
Full-time
Category
Operations
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • Project Manager role supporting Support Operations within Customer Operations at DailyPay, a leading on-demand pay solution transforming how employees access earned wages.
- • Define project scope, objectives, and deliverables with stakeholders; develop detailed project plans including timelines, resource allocation, and deliverables; execute projects while managing risks and tracking progress.
- • Collaborate with cross-functional teams including Product, Engineering, Compliance, and Customer Operations; build strong relationships, facilitate meetings, and tailor communications to various audience levels.
- • Proactively identify and assess project risks, develop mitigation strategies, and escalate issues to ensure timely resolution and project success.
- • Drive impact by ensuring R&D projects are delivered on time, meet operational requirements, and maintain the highest quality standards for DailyPay’s customer support initiatives.
🎯 Requirements
- • Minimum 2 years of experience working in call centers, preferably in a financial services context, with experience coordinating across borders and time zones.
- • Proven experience balancing the needs of various stakeholders to deliver results.
- • Expert-level knowledge of project management methodologies and best practices.
- • Familiarity with customer support technology stack and tooling.
- • Exemplary communication skills across all mediums and with stakeholders at all levels.
🏖️ Benefits
- • Exceptional health, vision, and dental care.
- • Opportunity for equity ownership.
- • Life and AD&D insurance, short- and long-term disability coverage.
- • Employee Assistance Program and Employee Resource Groups.
- • Fun company outings and events, unlimited PTO, and 401(k) with company match.
Skills & Technologies
About DailyPay, Inc.
DailyPay provides an on-demand pay platform that integrates with employer payroll systems, allowing employees to access earned wages before the scheduled payday. Founded in 2015 and headquartered in New York City, the company partners with enterprises across retail, hospitality, healthcare and contact-center industries to offer real-time pay transfers, automated savings, financial counseling and analytics dashboards that reduce turnover and support workforce financial wellness.
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