Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As the first point of contact for clients and vendors of multiple law firms supported by Finch Legal, the Receptionist plays a critical role in shaping the initial impression of legal services during high-stress moments, ensuring every interaction reflects professionalism, empathy, and reliability to uphold each firm’s reputation and deliver a seamless, white-labeled client experience.
- • The Receptionist answers inbound phone calls and messages on behalf of numerous law firms, representing each accurately and compassionately while setting a calm, friendly tone that helps callers feel heard and supported, particularly during difficult or uncertain personal circumstances.
- • Key daily responsibilities include asking thoughtful, focused questions to assess the purpose and urgency of each communication, routing calls to the appropriate case managers or legal staff, and ensuring messages are delivered reliably—even when transfers go to voicemail—while maintaining consistent documentation and summarization of all inbound interactions for legal team context.
- • The role requires maintaining high responsiveness and reliability as a foundational element of trust between law firms and their clients, operating with precision and care in a fast-paced, high-volume remote environment where organizational skills and emotional intelligence are essential.
- • Working within Finch’s Legal Operations team, the Receptionist collaborates with detail-oriented professionals who prioritize clarity, accountability, compassion, and empathy, supported by modern tools designed to scale excellent client experiences without sacrificing the human touch.
- • This role offers the opportunity to develop advanced communication, multitasking, and client relations skills in a mission-driven legal tech environment, contributing directly to Finch’s goal of making justice more accessible by ensuring no client call goes unanswered or mishandled during pivotal life moments.
🎯 Requirements
- • Warm, confident communicator with a professional phone presence and the ability to lead with empathy and patience when speaking with clients experiencing stress or uncertainty
- • Strong attention to detail and consistency in following communication standards, with the capacity to represent multiple law firms accurately while maintaining a friendly, approachable tone
- • Highly organized and composed under pressure, capable of managing a high volume of inbound requests independently in a remote work setting
- • Bilingual proficiency in Spanish is preferred to better serve diverse client populations
🏖️ Benefits
- • 100% coverage for health, dental, and vision insurance
- • 401(k) retirement plan to support long-term financial wellness
- • Flexible PTO policy grounded in trust, allowing employees to take time off as needed
- • In-office snacks, drinks, and daily team lunches and dinners (applicable to hybrid or in-office arrangements)
- • Opportunity to work with a mission-driven company backed by Sequoia, Redpoint, and notable tech founders, contributing to systemic change in access to justice
Skills & Technologies
About Finch Legal
Finch Legal is a law firm specializing in intellectual property law. They offer a comprehensive range of services to protect and enforce their clients' innovations and brands. Their expertise covers patent prosecution, trademark registration, copyright protection, and IP litigation. Finch Legal serves a diverse clientele, from startups to established corporations, helping them navigate the complex landscape of intellectual property rights. The firm is committed to providing strategic legal counsel and practical solutions tailored to each client's unique needs, ensuring their intellectual assets are secure and provide a competitive advantage in the marketplace. They focus on building strong client relationships based on trust and effective communication.
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