Job Overview
Location
US - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 15, 2026
Full Job Description
đź“‹ Description
- • Communicate orally and in writing with delinquent customers to negotiate and secure immediate payment and resolve account balances.
- • Manage inbound and outbound collection calls to address delinquent accounts and pursue resolution.
- • Work via shared group email inboxes to respond to customer inquiries and coordinate collection efforts.
- • Apply industry knowledge, company policies, and the Fair Debt Collection Practices Act (FDCPA) to make compliant and appropriate collection decisions.
- • Utilize skip tracing tools and resources to locate decision-makers and resolve accounts with incomplete or outdated contact information.
- • Manage multiple portfolios of accounts with varying risk levels, prioritizing based on delinquency stage and account complexity.
- • Exhaust all available collection tools and payment options to minimize bad debt while maintaining customer relationships.
- • Document all account interactions, actions taken, and follow-up requirements accurately and thoroughly in company systems.
- • Educate customers on terms and conditions, available payment plans, and alternative settlement options to encourage compliance.
- • Apply sound judgment and professional experience to balance corporate objectives, risk mitigation, customer retention, and quality standards.
- • Work independently with minimal supervision in a dynamic, high-energy environment while maintaining productivity and accuracy.
- • Collaborate with peers to share and implement best practices in collections processes and customer engagement strategies.
- • Maintain strict confidentiality of customer and company sensitive information at all times.
- • Stay organized and manage time effectively to handle high volumes of accounts while sustaining quality outcomes.
- • Demonstrate a results-oriented approach focused on achieving payment resolution and reducing delinquency rates.
- • Participate in special projects and perform additional duties as assigned by management.
- • Use multiple internal systems and tools to execute collection workflows, track progress, and report outcomes.
- • Maintain proficiency in Google Sheets for data tracking, reporting, and account management tasks.
🎯 Requirements
- • Must pass a successful background investigation
- • High School Diploma with 1–2 years of experience in a related field
- • At least one year of transportation industry customer support experience
- • Basic accounting and skip tracing knowledge
- • Effective oral and written communication skills
- • Ability to maintain confidentiality of customer and company information
🏖️ Benefits
- • Health, dental, and vision insurance
- • Retirement savings plan
- • Paid time off
- • Health savings account
- • Flexible spending accounts
- • Life insurance and disability insurance
- • Tuition reimbursement
Skills & Technologies
About WEX Inc.
WEX Inc. is a global commerce platform headquartered in Portland, Maine, providing payment processing and business solutions across fleet, travel, and healthcare sectors. Founded in 1983, the company offers fuel cards, corporate payments, virtual cards, and benefits administration technology that simplifies complex transactions, enhances security, and delivers data-driven insights for businesses of all sizes. WEX serves customers in North America, South America, Asia-Pacific, and Europe, enabling efficient fleet operations, streamlined travel booking, and improved healthcare benefit management through innovative payment systems and software.
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