Regional Partner Relations Lead – EMEA

📋 Description

• • As the Regional Partner Relations Lead for EMEA at dLocal, you will be at the forefront of driving strategic growth and operational excellence across one of the world's most dynamic emerging markets. This pivotal role sits within the Growth Operations & Partnerships team, where you will collaborate intimately with our Operations and Commercial departments to transform high-potential strategic partnerships into robust, sustainable revenue streams, optimized margins, and enhanced operational resilience throughout the EMEA region.
• • Your primary mission will be to cultivate and nurture relationships with key partners, ensuring dLocal's payment solutions are seamlessly integrated and effectively leveraged by our clients. You will act as the central point of contact, understanding the unique needs and challenges of partners in diverse EMEA markets and translating these insights into actionable strategies that drive mutual success.
• • This involves a deep dive into the intricacies of payment processing, local market nuances, and regulatory landscapes across the EMEA territory. You will be responsible for identifying new partnership opportunities, evaluating their strategic fit and potential impact, and developing comprehensive plans for their onboarding and ongoing management.
• • A significant aspect of your role will be to monitor and analyze the performance of existing partnerships, focusing on key metrics such as Total Payment Volume (TPV), profit margins, and operational efficiency. You will proactively identify areas for improvement, implement data-driven strategies to optimize performance, and report on progress to senior leadership.
• • You will work hand-in-hand with the Commercial teams to support sales efforts by providing deep insights into partner capabilities and market trends. Simultaneously, you will collaborate with the Operations teams to ensure smooth integration, efficient transaction processing, and effective issue resolution, thereby guaranteeing a superior customer experience for both our merchants and their end-users.
• • The role demands a proactive and strategic approach to identifying and mitigating risks associated with partner operations, ensuring compliance with dLocal's policies and relevant regulations. You will be instrumental in building strong, long-term alliances that are not only commercially successful but also operationally sound and resilient.
• • You will be expected to develop and execute regional partnership strategies aligned with dLocal's overarching business objectives. This includes market analysis, competitive intelligence gathering, and the development of tailored partnership programs that cater to the specific needs of the EMEA market.
• • Furthermore, you will play a crucial role in fostering a collaborative environment, bridging the gap between different internal departments and external partners to ensure alignment and drive collective success. Your ability to communicate complex ideas clearly and persuasively, both internally and externally, will be paramount.
• • This is an opportunity to make a tangible impact on dLocal's growth trajectory in a rapidly evolving industry. You will be empowered to take ownership of your initiatives, drive innovation, and contribute to building a world-class partnership ecosystem that supports dLocal's mission to connect businesses with emerging markets.
• • You will be responsible for developing and maintaining a comprehensive understanding of the competitive landscape within the EMEA payments sector, identifying emerging trends, and leveraging this knowledge to inform partnership strategies and identify new growth avenues.
• • The role requires a keen eye for detail in contract negotiation and management, ensuring favorable terms that align with dLocal's commercial objectives while fostering strong partner relationships.
• • You will be a key contributor to the continuous improvement of dLocal's partnership processes, tools, and methodologies, sharing best practices and driving operational excellence across the EMEA region.
• • Ultimately, your success will be measured by your ability to build and scale a high-performing regional partner network that drives significant TPV, enhances profitability, and strengthens dLocal's market position across EMEA.