Relationship Manager

📋 Description

• • **About OKX:**
• • At OKX, we are driven by the conviction that cryptocurrency is the catalyst for a future that champions individual freedom. We are a leading crypto exchange and the developer of OKX Wallet, providing millions with access to crypto trading and decentralized applications (dApps). Our reputation as a trusted brand extends to hundreds of large institutions seeking entry into crypto markets, underpinned by our commitment to safety, reliability, and verifiable Proof of Reserves.
• • Our global team is united by core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These values are the bedrock of our culture, shaping our processes and fostering a collaborative, rewarding, and diverse environment for every OK-er. As part of OKG, we leverage blockchain technology to deliver value worldwide through our premier products like OKX, OKX Wallet, and OKLink.
• • **About this Role:**
• • This is a highly KPI-driven position focused on the acquisition and management of high-value clients within the APAC region. You will be instrumental in driving sustainable growth across key metrics such as trading volume, assets under management, and revenue. This role demands a deep understanding of our diverse product offerings and solutions, coupled with a professional, consultative approach to client engagement. Success in this position requires a strong goal orientation, rapid learning capabilities, and a willingness to undertake frequent business travel.
• • **What You’ll Be Doing:**
• • *Client Acquisition & Expansion:**
• • Proactively identify and acquire potential high-value clients, including but not limited to professional traders, family offices, and institutional investors, through a multi-channel approach. This includes leveraging in-person visits, attending industry events, engaging in online communities, and cultivating referral networks.
• • Develop a keen ability to quickly profile and qualify potential clients, understanding their investment profiles and needs to prioritize outreach and engagement.
• • Maintain a structured and organized lead pipeline, ensuring a consistent follow-up rhythm to nurture prospects from initial contact to conversion.
• • *Client Relationship Management & Target Delivery:**
• • Cultivate and maintain robust, long-term relationships with a portfolio of high-value clients, acting as their primary point of contact and trusted advisor.
• • Conduct regular reviews and check-ins with clients to gain a comprehensive understanding of their evolving trading needs, capital deployment strategies, and specific product requirements.
• • Take ultimate responsibility for the performance of your client portfolio, with a direct accountability for key performance indicators (KPIs) including asset under management, trading volume, and revenue contribution.
• • Consistently meet and exceed monthly and quarterly performance targets, demonstrating a strong drive for results.
• • *Product & Solutions Advisory:**
• • Attain and maintain an in-depth knowledge of OKX's extensive product suite and the broader digital asset landscape, including spot trading, perpetual futures, options, wealth management products (Earn), structured products, and more.
• • Provide clients with expert comparative analysis and tailored recommendations based on their individual needs and market opportunities.
• • Actively gather client feedback, identify pain points, and collaborate effectively with internal product, operations, and marketing teams to develop and deliver bespoke solutions that address specific client requirements.
• • *Industry Insight & Continuous Learning:**
• • Stay at the forefront of the rapidly evolving digital asset industry by continuously tracking market trends, competitor strategies, and emerging product innovations.
• • Rapidly absorb new information and translate complex concepts into actionable insights and valuable recommendations for your clients.
• • Serve as a crucial link between the market and internal teams by regularly sharing client feedback, market intelligence, and competitive insights.
• • Contribute frontline perspectives to inform internal strategy development and product iteration, ensuring OKX remains agile and responsive to market demands.
• • **Location:**
• • APAC (Remote)