Job Overview
Location
United States, UNITED STATES, us
Job Type
Full-time
Category
Sales
Date Posted
April 10, 2026
Full Job Description
📋 Description
- • The Relationship Manager will maintain and expand business relationships within an assigned account territory for Experian's Employer Services, focusing on Manufacturing, Technology, and Financial Services sectors.
- • Day-to-day responsibilities include researching and understanding client business needs, responding to client requests, acting as a liaison between clients and internal departments, and developing strategic account plans for top clients.
- • The role supports client retention, conducts quarterly business reviews and executive briefings, and collaborates with the Customer Success team on data quality and service improvements.
- • The Relationship Manager will educate clients on new and existing products, generate client advocacy, gather usage insights to demonstrate business value, and refer leads to the Client Development Executive.
- • Reporting to the Sr. Director of Relationship Management, this remote role is based in the United States and contributes to client satisfaction, renewal success, and innovation through voice-of-customer insights.
🎯 Requirements
- • Proven experience in relationship management, account management, or client-facing roles within B2B environments.
- • Strong communication and interpersonal skills to effectively engage with clients across Manufacturing, Technology, and Financial Services industries.
- • Ability to analyze client usage data and generate insights that demonstrate business value and support retention efforts.
- • Experience collaborating with internal teams such as Customer Success and Sales to align on client goals and service delivery.
- • Self-motivated with strong organizational skills to manage multiple accounts, prioritize tasks, and maintain strategic account plans.
🏖️ Benefits
- • Remote work flexibility allowing candidates to work from anywhere within the United States.
- • Opportunity to work with a global leader in data and analytics (Experian) impacting clients across key industries.
- • Exposure to cross-functional collaboration with Customer Success, Sales, and Product teams.
- • Professional growth in strategic account management, client advocacy, and data-driven relationship building.
- • Contribution to client retention, satisfaction, and innovation through direct influence on product and service improvements.
Skills & Technologies
About Experian plc
Experian plc is a multinational consumer and business credit reporting and data analytics company headquartered in Dublin, Ireland. It collects and aggregates information on over one billion consumers and businesses worldwide, providing credit scores, risk management, fraud prevention, marketing services, and decision analytics to lenders, insurers, employers, and government agencies. The company operates across North America, Latin America, the UK, Europe, the Middle East, Africa, and Asia-Pacific, helping organizations make informed decisions and consumers manage their financial health.
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