Release & Change Control Manager

📋 Description

• • Penn Mutual Life Insurance Company is seeking a highly experienced and strategic Release & Change Control Manager to oversee and optimize the entire lifecycle of IT changes and deployments across its enterprise systems and applications.
• • This pivotal role is responsible for ensuring that all IT changes are managed in a controlled, compliant, and risk-averse manner, adhering strictly to organizational policies, industry best practices, and stringent regulatory requirements.
• • You will act as a crucial bridge, fostering seamless collaboration and communication between diverse teams, including development, Site Reliability Engineering (SRE), and various business stakeholders, to facilitate smooth service transitions and drive continuous improvement initiatives.
• • A core responsibility involves leading and facilitating Change Control Board (CCB) meetings, ensuring that all proposed changes are thoroughly reviewed, assessed for risk, and appropriately approved before implementation.
• • You will be instrumental in maintaining the integrity and effectiveness of ITIL-based change and release management processes, ensuring they are consistently applied and optimized for efficiency.
• • A significant aspect of the role is ensuring audit readiness and maintaining compliance with all relevant regulatory standards, demonstrating robust governance throughout the change process.
• • The Release & Change Control Manager will be responsible for the comprehensive planning, meticulous scheduling, and coordinated execution of release activities across multiple IT environments, from development to production.
• • You will maintain detailed and up-to-date release documentation, which includes comprehensive rollback procedures to ensure business continuity in the event of unforeseen issues.
• • Conducting thorough risk assessments for all proposed changes and releases, and subsequently developing and implementing effective mitigation strategies, will be a key duty.
• • This role also entails platform ownership for Confluence and Jira, managing these critical tools end-to-end, including the complex migration from on-premises infrastructure to cloud-based solutions.
• • You will be tasked with implementing robust security and compliance checks directly within the release workflows, embedding security best practices at every stage.
• • A significant focus will be placed on driving the adoption of modern DevOps principles and leveraging release automation tools, such as Jenkins, to streamline and enhance deployment processes.
• • Identifying existing process gaps and proactively implementing best practices will be essential for improving overall efficiency, the quality of deployments, and the reliability of IT services.
• • You will be responsible for tracking, analyzing, and reporting on key release performance indicators (KPIs), including success rates, deployment frequency, and correlation with incidents, providing valuable insights to leadership.
• • Engaging effectively with development, SRE, and business teams to ensure that service transitions are executed smoothly and with minimal disruption to business operations is paramount.
• • Communicating complex technical concepts and the implications of changes clearly and concisely to non-technical stakeholders will be a vital part of your role, ensuring alignment and understanding across the organization.
• • This position offers a unique opportunity to shape the future of IT service delivery at a reputable financial services company, contributing directly to its stability and growth.
• • You will be at the forefront of implementing best-in-class change and release management practices, ensuring that Penn Mutual's IT infrastructure remains robust, secure, and capable of supporting its strategic objectives.
• • The role demands a proactive approach to problem-solving, a keen eye for detail, and a commitment to continuous learning and adaptation in a dynamic technological landscape.
• • By embracing AI tools and technologies, you will enhance individual and team performance, improve decision-making processes, and foster innovation within the release and change management domain.
• • This is an opportunity to make a tangible impact on the operational excellence of a company with a rich history and a forward-looking vision.
• • You will be empowered to implement innovative solutions and drive significant improvements in how IT changes are managed and deployed.
• • The successful candidate will be a key contributor to maintaining the high standards of service and reliability that Penn Mutual's clients and stakeholders expect.
• • This role is critical in ensuring the stability and security of the company's IT systems, directly supporting its mission to empower individuals and families on their financial journey.
• • You will play a vital role in the ongoing digital transformation efforts, ensuring that technology deployments are efficient, effective, and aligned with business goals.
• • The position requires a blend of technical expertise, process management acumen, and strong interpersonal skills to navigate the complexities of enterprise IT change.
• • You will be instrumental in fostering a culture of quality and continuous improvement within the IT department.
• • The ability to manage multiple priorities and projects simultaneously, while maintaining a high level of accuracy and attention to detail, is essential for success in this role.
• • This role offers the chance to work remotely within the United States, providing flexibility and work-life balance.
• • You will be part of a dedicated team focused on delivering exceptional IT services and support.
• • The company's commitment to diversity and inclusion ensures a supportive and equitable work environment.
• • This is a challenging yet rewarding opportunity for a seasoned professional looking to make a significant impact.