Job Overview
Location
5 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 25, 2026
Full Job Description
📋 Description
- • Remote Bilingual Customer Support role for a leading global music streaming platform, providing first-line support to users via inbound messaging in Chinese and English.
- • Day-to-day responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through platform features, and ensuring a seamless listening experience while managing 3-5 simultaneous chats.
- • Part of ModSquad’s all-remote team supporting major brands like Spotify, VSCO, and Vimeo, with a focus on delivering personalized, memorable customer experiences across 50+ languages and 90+ countries.
- • Opportunity to develop advanced multilingual support skills, gain experience with a major music streaming service, and grow within a trusted outsourcing partner known for trust, safety, and community management.
🎯 Requirements
- • Fluency in both Chinese and English with professional-level communication skills
- • Experience handling 3-5 simultaneous chats in previous customer support roles
- • Access to a dedicated laptop or desktop running Windows 11 or macOS Sequoia/Tahoe
- • Stable broadband internet connection with minimum 25 Mbps speed
- • Willingness to install ModSquad security software and a 2FA app on mobile device
🏖️ Benefits
- • Fully remote work environment with flexible scheduling during production hours
- • Structured 8-week onboarding with defined orientation phases to ensure success
- • Opportunity to work with globally recognized brands in music and tech
- • Access to career development within a long-established outsourcing provider (since 2007)
- • Inclusive workplace committed to equal opportunity and diversity
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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