Job Overview
Location
7 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Remote Bilingual Customer Support Representative for a leading global music streaming platform, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensure an optimal listening experience through inbound messaging in Dutch and English.
- • Day to day, you will respond to customer inquiries via inbound messages in both Dutch and English, manage 3-5 simultaneous chats, deliver top-tier support under pressure, and maintain professional communication while resolving issues swiftly and creating personalized, memorable experiences.
- • You will join ModSquad’s all-remote team, a trusted partner to major brands including Spotify, VSCO, and Vimeo, providing customer experience services across 90 countries and 50+ languages, with a focus on innovation in trust and safety, community management, and social media services.
- • In this role, you will develop advanced multilingual customer support skills, gain experience with high-volume messaging platforms, strengthen your ability to multitask under pressure, and contribute to global customer satisfaction for a major music streaming service while working with a diverse, inclusive remote team.
🎯 Requirements
- • Fluency in both Dutch and English with professional-level communication skills in both languages
- • Experience providing customer support through inbound messaging
- • Ability to handle 3-5 simultaneous chats in previous roles
- • Access to a dedicated laptop or desktop running Windows 11 or macOS Sequoia/Tahoe with at least 8 GB RAM
- • Stable broadband internet connection with minimum 25 Mbps speed
- • Willingness to install ModSquad security software and a 2FA app on your mobile device
🏖️ Benefits
- • Fully remote work arrangement with flexibility to work from any location (excluding CA, CO, NY, WA)
- • Opportunity to work with a global leader in customer experience services supporting major brands like Spotify and Vimeo
- • Structured 8-week orientation with phased scheduling to support onboarding and skill development
- • Access to work on meaningful projects for innovative companies across 90+ countries and 50+ languages
- • Inclusive workplace committed to equal opportunity employment regardless of background or identity
- • Exposure to cutting-edge trust and safety, content moderation, and community management practices
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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