Remote Bilingual Customer Support (Indonesian/English) - Music Streaming

📋 Description

• • Remote Bilingual Customer Support Representative for a leading global music streaming platform, providing essential assistance to users via inbound messaging in Indonesian and English to ensure a seamless listening experience.
• • Day-to-day responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through platform features, and maintaining high-quality support during peak hours, with the ability to manage 3-5 simultaneous chats.
• • Join ModSquad’s all-remote team supporting top-tier brands like Spotify and Vimeo, where you’ll contribute to trusted customer experience services across 90+ countries and 50+ languages in a flexible, inclusive work environment.
• • Develop advanced multilingual communication, technical troubleshooting, and customer empathy skills while gaining experience with industry-leading platforms and security protocols in a fast-paced, global support setting.