Job Overview
Location
IDN Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
📋 Description
- • Remote Bilingual Customer Support Representative for a leading global music streaming platform, providing essential assistance to users via inbound messaging in Indonesian and English to ensure a seamless listening experience.
- • Day-to-day responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through platform features, and maintaining high-quality support during peak hours, with the ability to manage 3-5 simultaneous chats.
- • Join ModSquad’s all-remote team supporting top-tier brands like Spotify and Vimeo, where you’ll contribute to trusted customer experience services across 90+ countries and 50+ languages in a flexible, inclusive work environment.
- • Develop advanced multilingual communication, technical troubleshooting, and customer empathy skills while gaining experience with industry-leading platforms and security protocols in a fast-paced, global support setting.
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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