Job Overview
Location
5 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 25, 2026
Full Job Description
đź“‹ Description
- • This remote bilingual customer support role involves serving as the first point of contact for users of a leading global music streaming platform, providing assistance in both Korean and English to ensure a seamless listening experience.
- • Day-to-day responsibilities include responding to customer inquiries via inbound messages, troubleshooting technical issues, guiding users through platform features, and maintaining high satisfaction through prompt, empathetic support.
- • The role is part of ModSquad’s all-remote team supporting a major music streaming client, with a focus on delivering personalized, memorable experiences through consistent, high-quality service.
- • Success in this role offers the opportunity to develop advanced multilingual support skills, gain experience with a global entertainment brand, and build expertise in handling high-volume, real-time customer interactions in a fast-paced, tech-driven environment.
🎯 Requirements
- • Fluency in both Korean and English with professional-level communication skills
- • Experience providing customer support via inbound messaging
- • Ability to handle 3-5 simultaneous chats effectively
- • Access to a dedicated laptop or desktop running Windows 11 or macOS Sequoia/Tahoe
- • Stable broadband internet connection with minimum 25 Mbps speed
- • Willingness to install required security software and 2FA app on mobile device
🏖️ Benefits
- • Fully remote work arrangement
- • Opportunity to work with a leading global music streaming platform
- • Exposure to international clients and multicultural support environments
- • Structured onboarding with defined orientation phases
- • Flexible scheduling during production hours (9 AM - 10 PM PT)
- • Equal opportunity employer committed to diversity and inclusion
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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