Job Overview
Location
3 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
May 25, 2026
Full Job Description
📋 Description
- • Remote Bilingual Customer Support role for a leading global music streaming platform, partnering with Metaverse Mod Squad to deliver exceptional customer experiences in Thai and English.
- • Day-to-day responsibilities include responding to inbound customer messages, troubleshooting technical issues, guiding users through platform features, and ensuring a seamless listening experience while managing 3-5 simultaneous chats.
- • Join an all-remote team supporting over 50 languages across 90+ countries, working with top brands like Spotify, VSCO, and Vimeo, where customer satisfaction and technical fluency are paramount.
- • Develop expertise in multicultural customer service, gain hands-on experience with a major music streaming platform, and build skills in high-volume chat support, conflict resolution, and cross-cultural communication within a trusted industry leader.
🎯 Requirements
- • Fluency in Thai and English with professional-level communication skills
- • Experience providing support via inbound messaging
- • Ability to handle 3-5 simultaneous chats
- • Dedicated laptop or desktop running Windows 11 or macOS Sequoia/Tahoe
- • Stable broadband internet connection with minimum 25 Mbps speed
- • At least 8 GB of RAM
🏖️ Benefits
- • Fully remote work environment
- • Opportunity to work with global brands like Spotify and VSCO
- • Exposure to multicultural customer service across 90+ countries
- • Structured 8-week orientation with phased scheduling
- • Equal Opportunity Employer commitment
- • Chance to develop skills in trust, safety, and community management
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
