Job Overview
Location
VNM Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 25, 2026
Full Job Description
📋 Description
- • Remote Bilingual Customer Support role for a leading global music streaming platform, partnering with Metaverse Mod Squad to deliver exceptional customer experiences in Vietnamese and English.
- • Day-to-day responsibilities include responding to inbound customer inquiries via messaging, troubleshooting technical issues, guiding users through platform features, and ensuring a seamless listening experience while managing 3-5 simultaneous chats.
- • Join an all-remote team supporting a prestigious client portfolio including Spotify, VSCO, and Vimeo, with a mission to reinvent customer experience services since 2007 across 90+ countries and 50+ languages.
- • Opportunity to develop advanced multilingual support skills, gain experience with a Fortune 500-backed music platform, and grow within a global remote-first company known for innovation in trust, safety, and community management.
🎯 Requirements
- • Fluency in both Vietnamese and English with professional-level communication skills
- • Prior experience providing customer support via inbound messaging
- • Ability to handle 3-5 simultaneous chats effectively
- • Access to a dedicated laptop or desktop running Windows 11 or macOS Sequoia/Tahoe with at least 8 GB RAM
- • Stable broadband internet connection (minimum 25 Mbps) and willingness to install required security software and 2FA app
🏖️ Benefits
- • Fully remote work environment with flexible scheduling during production hours
- • Structured 8-week onboarding with defined orientation phases to ensure success
- • Opportunity to work with globally recognized brands in the music and tech industries
- • Inclusive workplace committed to equal opportunity employment across all protected characteristics
Skills & Technologies
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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