Remote Bilingual (English/Spanish) Customer Support - Inbound Calls/Emails - Property Taxes - 02/2026

📋 Description

• • Join a dynamic and fully remote team at ModSquad as an experienced Bilingual Customer Service Representative, where you will be instrumental in providing exceptional support to customers navigating the complexities of property taxes.
• • This role is crucial for assisting individuals in understanding their property tax assessments and exploring potential avenues for appeal and arbitration, ensuring they feel empowered and informed.
• • You will be the primary point of contact for customers, addressing their inquiries via phone and email with a focus on clarity, accuracy, and empathy.
• • Your responsibilities will include guiding customers through the intricate process of potentially lowering their property tax rates, making a tangible difference in their financial situations.
• • A key aspect of this position involves actively listening to customer concerns, demonstrating a deep understanding of their needs, and communicating with genuine empathy to build trust and rapport.
• • You will be tasked with providing detailed, accurate, and timely resolutions to a wide range of customer questions, ensuring a high level of satisfaction.
• • In situations requiring specialized knowledge or further assistance, you will be responsible for escalating issues appropriately to ensure a swift and effective resolution.
• • Continuous learning is vital; you will need to stay consistently informed about task updates, policy changes, and industry best practices to maintain the highest level of accuracy in your support.
• • Meeting and exceeding established performance metrics is essential, contributing to the overall success and efficiency of the customer support team.
• • The role demands a friendly, helpful, and upbeat communication style, fostering positive interactions even when dealing with challenging inquiries.
• • You will leverage strong problem-solving and critical thinking abilities to analyze customer situations and devise effective solutions.
• • Excellent organizational and multitasking skills are paramount to manage inquiries efficiently in a fast-paced environment.
• • While prior experience with property taxes is a significant advantage, a strong willingness to learn and adapt is equally valued.
• • Exceptional grammar and written communication skills are required to ensure clear and professional correspondence via email.
• • Fluency in both English and Spanish is a mandatory requirement, enabling you to serve a diverse customer base effectively.
• • The operational hours for this role are Monday to Friday, 6 AM to 4 PM Pacific Time, requiring flexibility in scheduling.
• • You will be expected to self-schedule a minimum of 20 hours per week, providing flexibility while ensuring consistent coverage.
• • A minimum commitment of 90 days is required, allowing for thorough integration and contribution to the team.
• • ModSquad is a leader in reinventing Customer Experience Services, working with a diverse range of clients from startups to Fortune 500 companies across various industries.
• • You will be part of a company that supports over 50 languages in more than 90 countries, offering a truly global and diverse work environment.
• • This is a fully remote position, allowing you to work from the comfort of your own dedicated workspace.
• • The company values its employees and fosters a culture of collaboration and support, even in a remote setting.
• • You will have the opportunity to work with great people on exciting projects for amazing brands, contributing to innovative customer experiences.
• • ModSquad is committed to diversity and inclusion, providing equal employment opportunities to all qualified applicants.
• • The company utilizes a robust security system to protect client and customer data, requiring installation on your personal computer and mobile phone.
• • This role offers a unique opportunity to specialize in a niche area of customer support, developing expertise in property tax-related inquiries.
• • You will contribute to a company that is at the forefront of the customer experience industry, shaping how brands interact with their customers globally.
• • The flexibility of self-scheduling and remote work allows for a healthy work-life balance, provided you meet the minimum hour commitment.
• • You will be part of a growing company with a strong reputation for delivering high-quality customer service solutions.
• • The role requires a proactive approach to learning and problem-solving, essential for success in a dynamic support environment.
• • Your contributions will directly impact customer satisfaction and the overall success of ModSquad's clients in the property tax sector.