Remote Bilingual Travel Representative

📋 Description

• • Answer incoming calls and emails from customers currently traveling or interested in purchasing or researching travel, following standard scripts and procedures.
• • Greet and converse with customers in a courteous, friendly, and professional manner.
• • Effectively turn customer inquiries into sales by providing accurate information on travel options, rates, destinations, and packages.
• • Utilize appropriate selling techniques to meet revenue and close rate goals.
• • Research and present travel itineraries, including modifications and cancellations, with precision and clarity.
• • Read provided scripts verbatim while maintaining sales and quality standards.
• • Accurately answer general travel and location-related questions to assist customers in making informed decisions.
• • Provide information, suggestions, and options in a manner that meets customer needs and encourages purchase.
• • Promote and sell additional or new travel services and products during customer interactions.
• • Solicit sales of upgraded or supplementary travel services to enhance customer experience and meet targets.
• • Process calls to achieve or exceed daily performance metrics while maintaining average talk times aligned with operational requirements.
• • Meet or exceed established quality standards for customer service and sales performance.
• • Accurately track and report call types, customer issues, and service feedback for continuous improvement.
• • Maintain bilingual communication (French and English, both oral and written) to serve English- and French-speaking clients across Canada and worldwide.
• • Adhere to all company protocols for customer interaction, data entry, and compliance in a remote work environment.
• • Participate in paid training programs to develop proficiency in GDS platforms and travel industry systems.
• • Leverage internal career advancement opportunities to grow within the organization.
• • Contribute to a positive, inclusive, and supportive remote work culture that values employee well-being and professional growth.