Remote Call Center Agent

📋 Description

• • As a Remote Call Center Agent at Jerry Technologies Inc., you will play a vital role in supporting millions of car owners by helping them manage and modify their insurance policies through one of the nation’s fastest-growing fintech startups. Your work directly contributes to customer retention and satisfaction, making a tangible difference in the lives of policyholders who rely on Jerry for seamless, AI-powered car ownership solutions.
• • Day to day, you will respond to inbound customer calls, process service requests such as adding or removing vehicles and drivers, updating lienholder information, and sending policy documents. You will also assist customers with questions about coverage, policy benefits, and make policy changes as needed, while actively working to retain customers at risk of cancellation through empathetic problem-solving and solution-finding.
• • Jerry Technologies Inc. is a rapidly scaling fintech company backed by over $240 million in funding, serving more than 5 million customers with its #1 rated AllCar app. The company fosters a culture of innovation, curiosity, and egoless teamwork, where employees are empowered to solve real-world problems and contribute to a mission-driven product that’s transforming the car ownership experience.
• • In this role, you will develop strong communication, multitasking, and customer service skills while gaining deep exposure to the insurance industry and fintech operations. You’ll receive ongoing training and mentorship, work with a diverse portfolio of 55+ insurance carriers, and have the opportunity to grow within a company that values internal mobility and professional development.